NT
Nale T

1 reviews | Active since Jan 2025

31 Jan 2025, 14:47

Subscription cancelation failed

I have been trying to cancel my rain subscription all morning to jo avail. All I get it this auto response: heads up Due to changes in some of our business processes over the festive season, you unfortunately won't be able to schedule a service cancellation from our website at the moment. Please contact support on *** for any further assistance.

The festive season is over. I would like to cancel the subscription, please don't hold me against my will

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Replies (2)
Rain
Rain's reply31 Jan 2025, 15:01
Official
Hi Nale T,

Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.

Best regards,

Rain
Rain's reply31 Jan 2025, 15:03
Official
Hey Nale T,
Thanks for taking our call.

Kindly note that your service has been scheduled for cancellation, meaning that after the 31st of January, your services will no longer be active.

Should you require further assistance pop us a message.

Thanks,
rain.

Best regards,