Sub-par internet, and non-existent customer service

The customer service is absolutely shocking. I gave them a month's notice of wanting to cancel my account with very specific instructions about what day the router can be collected. I never heard back after the first email from them.

Two months later, my credit card was charged for the monthly amount. Tried to get back in touch with them, no response. There is no way to contact them. No email address, no phone number. They don't respond to their online form.

Aside from that, during our 10 months of use of their best package, the internet didn't work all together 2 days in the month. On the days it did work, it wasn't nearly as fast as the package stipulated. We never got close to the speeds quoted and sometimes battled to even have video meetings in a house of 4.

I don't understand how you can operate a business like this.