PM
Pilate M
1 reviews | Active since May 2015
01 Jun 2023, 11:52
Stuck with unwanted provider
Requested a cancellation of the internet service in February. Was told they can't cancel because of a SIM swop pending issue. How that was introduced I don't even know. I've made follow up calls but every time I'm told the matter has been escalated. Now I got a notification that the service has been cancelled but funny enough month end they've deducted my funds. So for the past 3 months I've been paying for a service th at I use nor need. Spoke to an agent again and was still given the escalation issue. This is absurd and uncalled for.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
01 Jun 2023, 12:55Hi Pilate M,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,Rain
Rain's reply01 Jun 2023, 12:55
Official
Hi Pilate M,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,Rain
PM
Pilate M's updateReviewer Update
07 Jun 2023, 09:00Thank you for the response and effort to alleviate my issue. An arrangement was made with CDC for the collection of the router from my premises. The driver pitched up yesterday and met up with my wife. Bear in mind that the Rain technicians had installed the router on the roof. So the driver literally demands that my wife go on the roof to collect the router, which is very much not on. His demeanor was very unprofessional. Please can you arrange for someone to come and uninstall the router from the roof.
PM
Pilate M's update07 Jun 2023, 09:00
Reviewer Update
Thank you for the response and effort to alleviate my issue. An arrangement was made with CDC for the collection of the router from my premises. The driver pitched up yesterday and met up with my wife. Bear in mind that the Rain technicians had installed the router on the roof. So the driver literally demands that my wife go on the roof to collect the router, which is very much not on. His demeanor was very unprofessional. Please can you arrange for someone to come and uninstall the router from the roof.
PM
Pilate M's updateReviewer Update
09 Jun 2023, 07:16Thank you for attending the matter. A technician by the name of Cres came and uninstalled the routers and subsequently collected it.
PM
Pilate M's update09 Jun 2023, 07:16
Reviewer Update
Thank you for attending the matter. A technician by the name of Cres came and uninstalled the routers and subsequently collected it.
PM
Pilate M's updateReviewer Update
02 Jul 2023, 07:46Just a follow up on when the refund is due to be paid out. It's been 22 days since the router was collected.
PM
Pilate M's update02 Jul 2023, 07:46
Reviewer Update
Just a follow up on when the refund is due to be paid out. It's been 22 days since the router was collected.
PM
Pilate M's updateReviewer Update
14 Jul 2023, 09:31Good day. 10 working days has come and gone and still this has not been resolved. What next?
PM
Pilate M's update14 Jul 2023, 09:31
Reviewer Update
Good day. 10 working days has come and gone and still this has not been resolved. What next?
PM
Pilate M's updateReviewer Update
14 Jul 2023, 10:29Thank you. Funds received , very much appreciate the matter being resolved.
PM
Pilate M's update14 Jul 2023, 10:29
Reviewer Update
Thank you. Funds received , very much appreciate the matter being resolved.