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CV
Caleb V

1 reviews | Active since Aug 2021

07 May 2024, 15:51

Stuck with 3 sim cards and router to pay!!

I left ticket after ticket, called them. Very quick when you want to BUY from them, they even call you back,

But to get assistance its been days trying to get them to cancel. No assistance.

No promise is kept now Im stuck with 3 sim cards that I must pay. Pure daylight *******! Who is th umbudsman for ISP's

Please suggest alternatives to Rain so I can tell all my friends and family.

0
Replies (4)
Rain
Rain's reply07 May 2024, 16:27
Official
Hi Caleb V,

Thank you for reaching out. We’re sorry that your rain experience has not met the standard you might’ve expected. Please note that we will look into your query and get back to you..

Regards,
Rain
CV
Caleb V's update07 May 2024, 16:57
Reviewer Update
Hopefully not a Copy and paste a standard response,

CV
Caleb V's update08 May 2024, 09:43
Reviewer Update
My wife and I both have subscriptions.
We took the router package with 2 sim cards, as advised by you.

I have been billed on the 1st for this month, and have been calling from day 1 to cancel the 4g sim that's in my name, even before the end of April I asked to cancel.

Its frustrating, we have been calling like fools and get no help not even by mail,
Please refund for the balance of this month and cancel this extra sim.
CV
Caleb V's update08 May 2024, 19:28
Reviewer Update
Thats the thing, i called you people few days ago and said i cannot be reached on that number, and provided an alternative number, all this should be on record, are there no systems?

"cancellation request has been submitted" means what exactly, enlighten me please.

Please just cancel like i have been asking for the second week please....