DK
Dikeledi K
1 reviews | Active since Feb 2021
03 Feb 2021, 12:02
Struggling to get answers for Rain billing query
I have been struggling to get someone from Rain to resolve my billing query. I called on Monday and was told the system was being upgraded, the agent took down my details and said someone will call me back as soon as the system upgrade was done (which was supposed to be yesterday), but I'm still waiting. I called again this morning and am not getting answers to my query. It's really frustrating having to deal with the poor network and now also not getting any assistance to queries from the call centre agents.
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Replies (3)
Rain's replyOfficial
03 Feb 2021, 13:34Good afternoon Dikeledi
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. Please note that we are still in the process of upgrading our systems.
One of our agents will contact you.
Kind Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. Please note that we are still in the process of upgrading our systems.
One of our agents will contact you.
Kind Regards
Mosa
Rain's reply03 Feb 2021, 13:34
Official
Good afternoon Dikeledi
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. Please note that we are still in the process of upgrading our systems.
One of our agents will contact you.
Kind Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. Please note that we are still in the process of upgrading our systems.
One of our agents will contact you.
Kind Regards
Mosa
DK
Dikeledi K's updateReviewer Update
03 Feb 2021, 14:31Hi Mosa
If what you are saying is true, how am I able to call into the call centre and the agents can access the system? The problem is no one has answers to my query and it's really frustrating. I'd like to believe the system is up now because I can access it. On Monday I couldn't access it, I agree, I was getting a message to say the system is being upgraded but currently I can access it. Can you at least then share with me contact details for your billing department?
If what you are saying is true, how am I able to call into the call centre and the agents can access the system? The problem is no one has answers to my query and it's really frustrating. I'd like to believe the system is up now because I can access it. On Monday I couldn't access it, I agree, I was getting a message to say the system is being upgraded but currently I can access it. Can you at least then share with me contact details for your billing department?
DK
Dikeledi K's update03 Feb 2021, 14:31
Reviewer Update
Hi Mosa
If what you are saying is true, how am I able to call into the call centre and the agents can access the system? The problem is no one has answers to my query and it's really frustrating. I'd like to believe the system is up now because I can access it. On Monday I couldn't access it, I agree, I was getting a message to say the system is being upgraded but currently I can access it. Can you at least then share with me contact details for your billing department?
If what you are saying is true, how am I able to call into the call centre and the agents can access the system? The problem is no one has answers to my query and it's really frustrating. I'd like to believe the system is up now because I can access it. On Monday I couldn't access it, I agree, I was getting a message to say the system is being upgraded but currently I can access it. Can you at least then share with me contact details for your billing department?
DK
Dikeledi K's updateReviewer Update
16 Feb 2021, 07:09Hi Mosa
This is the 2nd week now that I'm still waiting to be contacted by one of your agents. I call your contact centre almost everyday and am getting different answers all the time. Your service is the worst and you guys couldn't even be bothered. Why would it take this long to answer a simple query on why someone was double billed?
This is the 2nd week now that I'm still waiting to be contacted by one of your agents. I call your contact centre almost everyday and am getting different answers all the time. Your service is the worst and you guys couldn't even be bothered. Why would it take this long to answer a simple query on why someone was double billed?
DK
Dikeledi K's update16 Feb 2021, 07:09
Reviewer Update
Hi Mosa
This is the 2nd week now that I'm still waiting to be contacted by one of your agents. I call your contact centre almost everyday and am getting different answers all the time. Your service is the worst and you guys couldn't even be bothered. Why would it take this long to answer a simple query on why someone was double billed?
This is the 2nd week now that I'm still waiting to be contacted by one of your agents. I call your contact centre almost everyday and am getting different answers all the time. Your service is the worst and you guys couldn't even be bothered. Why would it take this long to answer a simple query on why someone was double billed?