Struggles and Issues to get Rain to work...

I've been a Rain client for 2 days now and my experience thus far has not been good. When I attempted to activate my SIM Card, I received an error message that my details are already in use. It was quite a mission to make contact with Rain, as there is no contact number on their webpage. Luckily, I was able to get the contact number from the delivery note. The email address available on here also does not work. The access the online support on the website is also very tricky and very hidden away. It is almost like customer care is trying to hide away from clients. I received an email that my account has been activated. However, I still do not have internet access. I reported this second problem to the contact center and I was informed that my details are linked to a tower in Gauteng, however I am based in the Western Cape. It seems that Rain is very "deurmekaar" and getting started with Rain is not a user friendly process...