Stop using AI

Use of AI has absolutely added no value as I had purchased the rain router with the data pro rata after a few days I cancelled it as I had my fibre installed. Sent the email was acknowledged and then get debited the next month, phone the call centre told it would be refunded. Only when I actually went to the rain store found it that it was not in cancellation and that I need to bring the router. None of this was mentioned when I cancelled and called because when I called it was most likely AI.