Stop debiting me I have cancelled

I cancelled rain in April a retentions consultant called me to retain me I made it clear that I am canceling and will no longer need your services I even provided my work address to collect the router she said I will receive an email confirming cancellation I haven’t received it and everyday rain is trying to deduct me even today. I don’t know who is selfish the consultant or the company I’m using another service provider I have good network and getting value for what I pay for rain I would stay days without internet they debited me before my actual deduction dates so please stop trying to deduct and honor my cancellation request that I requested.