1 reviews | Active since Nov 2015
Stop charging me for a service that never works
I am so tired of this. Rain Network is the most annoying thing anyone could ever have to deal with. I received your notice about the price adjustment starting from the 1st of May, fine, I accepted that. But your network is nonsense. It is not working right now as I am trying to type this message. And why? I have no idea. You never give a real reason.
I cannot finish a single month with Rain working properly. Never. Not one single month goes by without your network failing on me. It cuts out, it slows to nothing, it just stops working for hours. And today is just another example.
So I am telling you straight. Going forward, every single time Rain is not working, I want that time deducted from my subscription. I refuse to keep paying for a service that does not exist half the time. I am serious. I am not asking nicely anymore. If your network is down for an hour, take that hour off my bill. If it is down for two days, take two days off. You cannot take my money for nothing.
I want you to understand how frustrating this is. Every month I hope maybe this time it will be different, but it never is. Your network fails over and over again. I have tried everything on my end. The problem is you. It is your infrastructure, your lack of maintenance, your broken promises.
So from now on, if you cannot provide the service I paid for, do not charge me for the time it is dead. That is only fair. I will be checking every single day. And if I do not see the deductions app**** automatically, I will take this further. I will report you to the consumer protection people. I will tell everyone I know to stay away from Rain. I am done being polite.
Fix your network or stop charging me for air. I expect an answer. And I expect you to start tracking every minute of downtime on my account and crediting me back. No more excuses.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
This is completely unacceptable. I do not care about your engineers or your towers. I care that I am paying for a service that you are not providing right now. And this happens every single month.
So let me repeat what I already told you in my first complaint. Going forward, every single second that your network is not working needs to be deducted from my subscription. Not just today. Every time. If your towers are down for an hour, take an hour off my bill. If they are down for a whole day, take a day off. I refuse to pay for nothing.
You are lucky I am not asking for backdated billing to be refunded for all the time the network was not working in the past months. Because believe me, if I added all those hours up, you would owe me a lot of money. But fine, I will start from today. Do not push me to go back and calculate everything.
You cannot just say "sorry for the inconvenience" and keep my money. That is not how a service works. I am not asking for your patience or understanding. I am asking for my money back for the time your network is dead. Every second of it.
So here is what I want you to do right now. Calculate how long my connection has been down today. Credit me for that time. Then confirm in writing that from now on, every time Rain fails, my account will be automatically adjusted.
Your apology means nothing to me anymore. Fix my bill or fix your network. I am done waiting.
This is completely unacceptable. I do not care about your engineers or your towers. I care that I am paying for a service that you are not providing right now. And this happens every single month.
So let me repeat what I already told you in my first complaint. Going forward, every single second that your network is not working needs to be deducted from my subscription. Not just today. Every time. If your towers are down for an hour, take an hour off my bill. If they are down for a whole day, take a day off. I refuse to pay for nothing.
You are lucky I am not asking for backdated billing to be refunded for all the time the network was not working in the past months. Because believe me, if I added all those hours up, you would owe me a lot of money. But fine, I will start from today. Do not push me to go back and calculate everything.
You cannot just say "sorry for the inconvenience" and keep my money. That is not how a service works. I am not asking for your patience or understanding. I am asking for my money back for the time your network is dead. Every second of it.
So here is what I want you to do right now. Calculate how long my connection has been down today. Credit me for that time. Then confirm in writing that from now on, every time Rain fails, my account will be automatically adjusted.
Your apology means nothing to me anymore. Fix my bill or fix your network. I am done waiting.