Stop Apologising for the inconvenience & do something.

Rain 5G is absolutely brilliant when it works. I must however add the very disappointing fact that it’s by no means plug & play as advertised. We subscribed to the rain network less than a month ago. It took 3 days to activate despite the courier taking care of the whole RICA process. Rain never activated the sim on their side and getting a technician to provide feedback is non existent. We are now in a situation where despite being paid in advance our 5G network is off since Sunday 10/10/2021 and with numerous calls to the absolutely poorly trained and limited actioning call centre we are still without a resolution as to what the issue is. Rain claims to address technical issues in 2 to 24 hours. We are now siting at 72 hours and counting without the logged tickets and call references even being assigned to a technician. Rain has the worst after market care in the universe, never mind South Africa. Nobody at the call centre provides feedback on a issue, nor can timeframes be provided to resolve and even when the 2 to 24 hour time lines are provided its merely a number as everything seems to be escalated to supposed technician who either swamped with issues, not at work or who’s internet is also down. The technical department cannot be phoned only mailed. Rain I know it’s a cliche, but even a single star for customer satisfaction is overrated. When will my issues be sorted? I will keep all updated on how long this issue takes. Rain is very close to losing another very unhappy client.