CM
Caroline M

1 reviews | Active since Apr 2021

03 Apr 2021, 17:08

Stop advertising 5g as an upgrade from 4g if you're still going to charge me extra on my invoice!

You don't even deserve a single star! I used their services since 2018, from unlimited R250 then upgraded to R479, last month i then upgraded to their 5g. One of their consultant advised me that the 4g will be cancel immediately which makes sense coz i wasn't gonna use it anymore, end of the month they invoiced me double and debited my bank with both my 5g and the 4g that i haven't used for the entire month. My 5g was delivered on the 2nd of March and yet i was still charged the R479 without using it at all, i had cancelled it as soon as i received my 5g, there are plenty of service providers out there with fibre Rain will not survive long.

0
Replies (1)
Rain
Rain's reply04 Apr 2021, 07:14
Official
Good morning, Caroline.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.

I have escalated your ticket to the relevant department for further assistance.

Thank you 

Kind Regards 
rain