CM
Caroline M
1 reviews | Active since Apr 2021
03 Apr 2021, 17:08
Stop advertising 5g as an upgrade from 4g if you're still going to charge me extra on my invoice!
You don't even deserve a single star! I used their services since 2018, from unlimited R250 then upgraded to R479, last month i then upgraded to their 5g. One of their consultant advised me that the 4g will be cancel immediately which makes sense coz i wasn't gonna use it anymore, end of the month they invoiced me double and debited my bank with both my 5g and the 4g that i haven't used for the entire month. My 5g was delivered on the 2nd of March and yet i was still charged the R479 without using it at all, i had cancelled it as soon as i received my 5g, there are plenty of service providers out there with fibre Rain will not survive long.
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Replies (1)Rain's replyOfficial
04 Apr 2021, 07:14Good morning, Caroline.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
Rain's reply04 Apr 2021, 07:14
Official
Good morning, Caroline.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
