****** money by Rain service provider

My name is Phumeza Gesha Cellphone number ***.

I would like to log a formal complaint for the money that was deducted from my Capitec account for the account that I am not using . when I joined and took the rain network Sim card I paid for it and was told that you pay in advance for what you will be using no contract signed this means when the money is deducted from my I account I will receive the unlimited Data if the amount is not paid the service stops this mean I don't owe you anything and you as Rain don't own me anything , to my surprise I have not used the Rain sim card since last year 2021 and I have been getting calls and SMS saying that I am owing Rain money for what I don't know as there was no contract between myself and rain. I received my Tax return from SARS and YOU rain deducted an amount of R1593,57 on the 11/07/2022 and again on the 1 August 2022 an amount of R401,74 was deducted. I phoned Rain and spoke to Tshepiso on the 26/08/2022 time: around 18:00 to 19:00 *** I was advised that my money will be refunded and debit will not go through again has been cancelled. When I called for the follow up I was told that no money will be paid to me as the SIM card is still active and I never cancelled the contract and as I have stated I do not have a contract with you guys and neither I am using your services anymore. Now I am getting SMSes again stating that i need to pay more money for a missed payment after telling the people that this must be cancelled I spoke to Sphiwo *** who was not helpful at all Bad service has not telephonic etiques need to go for more training. To Cut the matters short I need a refund of my money that was deducted and reimbur*****t of the money that i have been using to contact your call centre many times to have this matter resolved and still not I used over R200 airtime calling your centre