Still waiting for a response to support ticket

Not too sure if your network or customer service is worse. Sent in a support ticket on the 15 Feb and still have not received a reply. When I initially purchased Rain on the R250 a month 4G package in August 2019, I got between 50 - 70Mbps. Over time the speed dropped which was not an issue at first. Once the speed had dropped to around 20Mbps I changed to the R479 a month 4G package. It worked fine for a few months and now my speed is at 0.5 - 1.5 Mbps. You want to limit the quality we can stream on YouTube which I could not understand why seeing as if I am paying for the speed I should be able to use it as I please but I accepted that at first and was able to stream at 480p most times and some times 720p. Now my internet does not want to stream at even 144p which is ridiculous. It buffers every 2 seconds. I expect to be credited for the days from the day of my support ticket being opened on the 15th of Feb 2021 till this issue is resolved as you are not providing the service I am paying for.