still waiting

track on your side. i was told on the first call after my first complaint that it will be cancelled once im done porting regardless of outstanding fees, because i requested to cancel months ago. the router is not in use, only the sim card that is unable to be ported due to a error on rains side

***4 , ***4 , ***4 , ***0

Hi Kayla,

Thank you for taking my call as discussed in order for us to proceed with the cancellation please note that you would need to port out your number - ***.

Once you have ported will we be able to assist with your cancellation request.

Furthermore, as requested we will be calling Saturday to follow up on the matter.

Cheers

rain South Africa

Reference Number: ***0 - send me this call recording

i need to port the existing sim out but the service providers all say rain is preventing a port. please sort that out first I cannot lose the number

I requested the port before the account was in arrears. It’s in arrears because I’m on fibre no longer using rain but you are holding my number hostage

send me that call so I can prove my point that you are in the wrong