still slow internet speed

---------- Forwarded message --------- From: tinus janse van nieuwenhuizen <***> Date: Thu, 09 Jul 2020, 17:34 Subject: Re: [rain] Re: Phone Call to: +***4 To: rain Customer Support <***>

when will my internet be sorted out? i still getting slow speed and i im about to get fed up. can you sort it out or not????

On Wed, 08 Jul 2020, 10:55 Musa Mooke (rain Customer Support), <***> wrote: ##- Please type your reply above this line -## Your request (***) has been updated. To add additional comments, reply to this email or click the link below: https://support.rain.co.za/hc/requests/***

Musa Mooke (rain CeC)

08 Jul 2020, 10:55 SAST

Thank you for your feedback.

May you kindly allow me to the chance to escalate the matter to our network team as you are still connected to the same tower hence the connection has not improved as yet.

I will revert back to you as soon as possible.

May apologies once again for the inconvenience.

Thanks,

Musa Mooke

marthinus wessel janse van nieuwenhuizen

08 Jul 2020, 10:37 SAST

i still struggling with the internet speed

On Mon, 06 Jul 2020, 13:48 tinus janse van nieuwenhuizen, <***> wrote: if switch the router off remove the rain sim card put back the sim card and restart the router and take a speed test and still slow download speed

marthinus wessel janse van nieuwenhuizen

06 Jul 2020, 13:48 SAST

if switch the router off remove the rain sim card put back the sim card and restart the router and take a speed test and still slow download speed

Attachment(s) IMG-***6-WA0018.jpg Musa Mooke (rain CeC)

06 Jul 2020, 13:19 SAST

Thank you for waiting.

I have received feedback from the network team again.

Please reboot your device as the site you are connected to is still the same one hence you have an issues with slows speeds,please switch off your device remove your rain sim card and insert back inside switch it on again and try to connect.

Thanks,

Musa Mooke

Musa Mooke (rain CeC)

06 Jul 2020, 12:32 SAST

Thank you for your feedback.

I have sent the matter back to our network team to check if you were are able to connect to another site and i will revert back to you within 48 to 72 hours.

May apologies for the inconvenience that you have received thus far.

I will revert back to you soonest.

Thanks,

Musa Mooke

marthinus wessel janse van nieuwenhuizen

06 Jul 2020, 12:04 SAST

still poor and slow download speed

Attachment(s) IMG-***6-WA0012.jpg IMG-***6-WA0010.jpg Musa Mooke (rain CeC)

06 Jul 2020, 11:40 SAST

Thank you for your patience.

Please be advised that our network team has removed you from the tower you were connected to in Oder for you to connect to a closer tower for better connection,please reboot your device and try to connect again and please let me know what is the outcome.

Thanks,

Musa Mooke

Musa Mooke (rain CeC)

05 Jul 2020, 19:06 SAST

Thank you for your feedback.

My apologies or the delay in getting back to you.

I have escalated the matter to our network team for further assistance and this may take 48 to 72 hours and then i will be able to provide you with proper feedback.

My apologies once again for the inconvenience that you have received thus far.

I will revert back to to you soon.

Thanks,

Musa Mooke

marthinus wessel janse van nieuwenhuizen

04 Jul 2020, 19:29 SAST

my rain internet is still not sorted out still very slow internet speed

On Fri, 03 Jul 2020, 14:42 tinus janse van nieuwenhuizen, <***> wrote:

Attachment(s) Screenshot_***.jpg marthinus wessel janse van nieuwenhuizen

03 Jul 2020, 14:43 SAST

On Fri, 03 Jul 2020, 14:32 Musa Mooke (rain Customer Support), <***> wrote: ##- Please type your reply above this line -## Your request (***) has been updated. To add additional comments, reply to this email or click the link below: https://support.rain.co.za/hc/requests/***

Musa Mooke (rain CeC)

03 Jul 2020, 14:32 SAST

Thank you for taking my call.

My humble apologies for the delayed response.

I would like to take this opportunity to apologize for the poor connection that you have experienced thus far and i would be more than willing to assist you further so we can establish why you are experiencing such poor connection so we can be able to improve it.

Please provide the following details

1. The make and model of your device.

2.The physical address where rain sim card is being used

3.Please also provide the results of your speed test and please use the below link https://speed.rain.co.za/ for further assistance.

Thanks,

Musa Mooke

This email is a service from rain CeC. Delivered by Zendesk | Privacy Policy [WVRKQY-Y0PD] Attachment(s) Screenshot_***.jpg marthinus wessel janse van nieuwenhuizen

03 Jul 2020, 14:40 SAST

in using the huawei b315s-22 router and my adress is 25 holten St, Sasolburg, 1947, South Africa

Attachment(s) Screenshot_***.jpg Musa Mooke (rain CeC)

03 Jul 2020, 14:32 SAST

Thank you for taking my call.

My humble apologies for the delayed response.

I would like to take this opportunity to apologize for the poor connection that you have experienced thus far and i would be more than willing to assist you further so we can establish why you are experiencing such poor connection so we can be able to improve it.

Please provide the following details

1. The make and model of your device.

2.The physical address where rain sim card is being used

3.Please also provide the results of your speed test and please use the below link https://speed.rain.co.za/ for further assistance.

Thanks,

Musa Mooke

This email is a service from rain CeC. Delivered by Zendesk | Privacy Policy [WVRKQY-Y0PD]