MB
Michelle B
1 reviews | Active since Jun 2025
02 Jun 2025, 16:09
Still Overcharged After Downgrading – No WiFi!
Title: Overcharged After Downgrade + WiFi Disconnected with No Help
Review: I downgraded my Rain plan from R920 to R625 last month, and support confirmed this. Yet I’ve been wrongly charged R920 again, my WiFi is cut off, and my router says “check account.”
I’ve logged ticket #***2 and even received a response saying my account is in good standing, but the service is still disconnected and there’s been no proper update. I rely on WiFi for school, and it’s unacceptable that I’ve gone this long without help.
Please urgently fix the billing, reactivate my service, and respond via email or SMS since I’m at school during the day.
Name: Michelle Email: *** Phone: ***
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Jun 2025, 19:12Hi Michelle,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your downgrade query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your downgrade query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply02 Jun 2025, 19:12
Official
Hi Michelle,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your downgrade query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your downgrade query and will be in touch with you to assist further.
Thank you.
rain.
MB
Michelle B's updateReviewer Update
02 Jun 2025, 19:25Hi Rain,
I’ve sent my details privately. Please make sure that you cancel only the old 4G SIM (the one that switches off at night).
We are no longer using it and it should have been cancelled already.
Please do not cancel our current SIM/router — we still use that one.
Waiting for confirmation.
Thanks,
Michelle
I’ve sent my details privately. Please make sure that you cancel only the old 4G SIM (the one that switches off at night).
We are no longer using it and it should have been cancelled already.
Please do not cancel our current SIM/router — we still use that one.
Waiting for confirmation.
Thanks,
Michelle
MB
Michelle B's update02 Jun 2025, 19:25
Reviewer Update
Hi Rain,
I’ve sent my details privately. Please make sure that you cancel only the old 4G SIM (the one that switches off at night).
We are no longer using it and it should have been cancelled already.
Please do not cancel our current SIM/router — we still use that one.
Waiting for confirmation.
Thanks,
Michelle
I’ve sent my details privately. Please make sure that you cancel only the old 4G SIM (the one that switches off at night).
We are no longer using it and it should have been cancelled already.
Please do not cancel our current SIM/router — we still use that one.
Waiting for confirmation.
Thanks,
Michelle
MB
Michelle B's updateReviewer Update
05 Jun 2025, 17:48Hi Rain,
It’s now the second day since you told me the matter was escalated and that someone would contact me — but I still haven’t received any call, SMS, or email regarding the refund to my mom’s bank account.
This delay is very disappointing, especially considering the overcharge was not our fault. We've followed all steps on our side, and all we're asking for is clear communication and the refund of around R885 to the bank account — not as credit.
Please treat this as a priority and respond with:
Confirmation that the refund will be paid into the bank account
The timeline for when this will happen
Who exactly will be contacting us and how
Waiting another day without a response is not acceptable. Please escalate this to someone who can resolve it today.
It’s now the second day since you told me the matter was escalated and that someone would contact me — but I still haven’t received any call, SMS, or email regarding the refund to my mom’s bank account.
This delay is very disappointing, especially considering the overcharge was not our fault. We've followed all steps on our side, and all we're asking for is clear communication and the refund of around R885 to the bank account — not as credit.
Please treat this as a priority and respond with:
Confirmation that the refund will be paid into the bank account
The timeline for when this will happen
Who exactly will be contacting us and how
Waiting another day without a response is not acceptable. Please escalate this to someone who can resolve it today.
MB
Michelle B's update05 Jun 2025, 17:48
Reviewer Update
Hi Rain,
It’s now the second day since you told me the matter was escalated and that someone would contact me — but I still haven’t received any call, SMS, or email regarding the refund to my mom’s bank account.
This delay is very disappointing, especially considering the overcharge was not our fault. We've followed all steps on our side, and all we're asking for is clear communication and the refund of around R885 to the bank account — not as credit.
Please treat this as a priority and respond with:
Confirmation that the refund will be paid into the bank account
The timeline for when this will happen
Who exactly will be contacting us and how
Waiting another day without a response is not acceptable. Please escalate this to someone who can resolve it today.
It’s now the second day since you told me the matter was escalated and that someone would contact me — but I still haven’t received any call, SMS, or email regarding the refund to my mom’s bank account.
This delay is very disappointing, especially considering the overcharge was not our fault. We've followed all steps on our side, and all we're asking for is clear communication and the refund of around R885 to the bank account — not as credit.
Please treat this as a priority and respond with:
Confirmation that the refund will be paid into the bank account
The timeline for when this will happen
Who exactly will be contacting us and how
Waiting another day without a response is not acceptable. Please escalate this to someone who can resolve it today.
MB
Michelle B's updateReviewer Update
14 Jun 2025, 14:45Hi Rain,
I’m following up regarding my refund and downgrade issue. It’s been several days since I was told feedback from your relevant department was pending, but I haven’t received any update.
Please urgently confirm:
When the R295 refund will reflect in the bank account
If the R625 is being used to cover July’s subscription
Whether billing from August will be deducted from the linked bank account again
This issue has been going on for too long, and I really need clarity. Please assist urgently.
I’m following up regarding my refund and downgrade issue. It’s been several days since I was told feedback from your relevant department was pending, but I haven’t received any update.
Please urgently confirm:
When the R295 refund will reflect in the bank account
If the R625 is being used to cover July’s subscription
Whether billing from August will be deducted from the linked bank account again
This issue has been going on for too long, and I really need clarity. Please assist urgently.
MB
Michelle B's update14 Jun 2025, 14:45
Reviewer Update
Hi Rain,
I’m following up regarding my refund and downgrade issue. It’s been several days since I was told feedback from your relevant department was pending, but I haven’t received any update.
Please urgently confirm:
When the R295 refund will reflect in the bank account
If the R625 is being used to cover July’s subscription
Whether billing from August will be deducted from the linked bank account again
This issue has been going on for too long, and I really need clarity. Please assist urgently.
I’m following up regarding my refund and downgrade issue. It’s been several days since I was told feedback from your relevant department was pending, but I haven’t received any update.
Please urgently confirm:
When the R295 refund will reflect in the bank account
If the R625 is being used to cover July’s subscription
Whether billing from August will be deducted from the linked bank account again
This issue has been going on for too long, and I really need clarity. Please assist urgently.
MB
Michelle B's updateReviewer Update
15 Jun 2025, 10:03Hi Rain,
Thank you for your response. However, this issue has been going on for over a week with no proper resolution.
Please prioritise this matter and provide a clear update — including:
When exactly the R295 refund will reflect
Confirmation that the R625 has been app**** to July’s subscription
That billing from August will be deducted from the bank account normally
We need closure on this matter. Kindly treat this as urgent.
Thank you for your response. However, this issue has been going on for over a week with no proper resolution.
Please prioritise this matter and provide a clear update — including:
When exactly the R295 refund will reflect
Confirmation that the R625 has been app**** to July’s subscription
That billing from August will be deducted from the bank account normally
We need closure on this matter. Kindly treat this as urgent.
MB
Michelle B's update15 Jun 2025, 10:03
Reviewer Update
Hi Rain,
Thank you for your response. However, this issue has been going on for over a week with no proper resolution.
Please prioritise this matter and provide a clear update — including:
When exactly the R295 refund will reflect
Confirmation that the R625 has been app**** to July’s subscription
That billing from August will be deducted from the bank account normally
We need closure on this matter. Kindly treat this as urgent.
Thank you for your response. However, this issue has been going on for over a week with no proper resolution.
Please prioritise this matter and provide a clear update — including:
When exactly the R295 refund will reflect
Confirmation that the R625 has been app**** to July’s subscription
That billing from August will be deducted from the bank account normally
We need closure on this matter. Kindly treat this as urgent.
MB
Michelle B's updateReviewer Update
15 Jun 2025, 21:36Hi Rain,
This is now Day 11 with no clear resolution. You keep repeating the same message — "we’ll provide feedback" — but there’s no actual progress.
This refund and billing issue has caused serious inconvenience. We’ve been more than patient.Please escalate this urgently and provide a detailed, final response.
This is now Day 11 with no clear resolution. You keep repeating the same message — "we’ll provide feedback" — but there’s no actual progress.
This refund and billing issue has caused serious inconvenience. We’ve been more than patient.Please escalate this urgently and provide a detailed, final response.
MB
Michelle B's update15 Jun 2025, 21:36
Reviewer Update
Hi Rain,
This is now Day 11 with no clear resolution. You keep repeating the same message — "we’ll provide feedback" — but there’s no actual progress.
This refund and billing issue has caused serious inconvenience. We’ve been more than patient.Please escalate this urgently and provide a detailed, final response.
This is now Day 11 with no clear resolution. You keep repeating the same message — "we’ll provide feedback" — but there’s no actual progress.
This refund and billing issue has caused serious inconvenience. We’ve been more than patient.Please escalate this urgently and provide a detailed, final response.