Still opening services after asking them to suspend them.

Hi

I have an ongoing query with Rain, and I'm not getting any joy from fixing it. In July, I paid R1480 to cover the outstanding months too. only to find out that there was a month that was not paid from my side.

In August, the services were opened, and in September, they were partially opened. I sent an email in October to the rain support agent asking them to suspend the services, and again they kept on opening and closing them. They were opened during the weekends when the SA Springboks were playing, and they will close them again.

I sent a Hello Peter complaint, and they called me. I asked again to suspend the services, and I cannot be charged the full amount while services are partially opened.

The accounts department called me and said they would remove the monthly fee, but when I calculated everything, it did not make sense. I asked the lady to tell them to suspend the services. Guess what? They are still opening them, partially just for me to incur more debt.

I don't know what to do anymore, and I can only be called in the morning. Again, please suspend the services. I cannot be expected to pay the full amount for September.

Please RAIN you can do better.