Still deducting 999/month 3 months after we cancelled the contract!!

We telephonically canceled our Rain contract in April 2023 We were asked to return the devices associated with this contract namely 2 Routers and 2 sim cards, which were picked up by their designated courier in May 2023. We have written confirmation that the two routers and sims were collected.

On inspecting our bank accounts we found that despite this Rain has been debiting the full monthly costs, despite promising that they would cease starting May 2023.

We called Rains customer care centre on the 7th of August 2023 and we were informed by the customer care consultant that the service was not fully terminated and they would handle it and re-imburse us the 3 months invalid charges in around 3 days’ time.

On the following Tuesday 8 days later, we got the following email:

You were billed due to below sim card is still active: SIM Name: ***xx Product: Unlimited home 5G Premium DUO1 Service: ******xx Resource: ***xx Status: Active Kindly advise should you need to have it cancelled like the other one. Cheers rain South Africa

Now rain has our Sims and devices and has the audacity of saying its still active!!