RP
Rickus P
1 reviews | Active since Apr 2014
11 Jan 2022, 21:14
Still charged after cancellation
I contacted rain on 15 December to cancel my service with them. They acknowledged receipt of the cancellation, but I was still charged at the end of the month and the service still seems active even today. Will hopefully not be charged again this month, then I will be taking legal action. Their poor network performance aside, be very careful dealing with rain as their admin is just as bad.
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Replies (2)RP
Rickus P's updateReviewer Update
12 Jan 2022, 11:02The product was supposed to be cancelled effective 25 December 2021. As I the product was activated 26 November 2021, there should have been no additional cost? Or is a month of internet for R499 as on your black friday special not as stated?
RP
Rickus P's update12 Jan 2022, 11:02
Reviewer Update
The product was supposed to be cancelled effective 25 December 2021. As I the product was activated 26 November 2021, there should have been no additional cost? Or is a month of internet for R499 as on your black friday special not as stated?
RP
Rickus P's updateReviewer Update
12 Jan 2022, 20:19From your reply "I do understand that there should be no additional cost due to the sim being active on the 26th of November and cancelled before the 26th of December". Thanks for agreeing, when will I be getting my refund?
The fact that data was still used after it was supposed to be cancelled is irrelevant, as you were supposed to cancel and disable it from your side. Or is it that you cannot disable it remotely? Then your entire company is in more trouble than I realised.
The fact that data was still used after it was supposed to be cancelled is irrelevant, as you were supposed to cancel and disable it from your side. Or is it that you cannot disable it remotely? Then your entire company is in more trouble than I realised.
RP
Rickus P's update12 Jan 2022, 20:19
Reviewer Update
From your reply "I do understand that there should be no additional cost due to the sim being active on the 26th of November and cancelled before the 26th of December". Thanks for agreeing, when will I be getting my refund?
The fact that data was still used after it was supposed to be cancelled is irrelevant, as you were supposed to cancel and disable it from your side. Or is it that you cannot disable it remotely? Then your entire company is in more trouble than I realised.
The fact that data was still used after it was supposed to be cancelled is irrelevant, as you were supposed to cancel and disable it from your side. Or is it that you cannot disable it remotely? Then your entire company is in more trouble than I realised.