MB
Michelle B
1 reviews | Active since Jun 2025
03 Jul 2025, 09:21
Still blocked-No service, No follow-Up
Title: Still Blocked After 9 Days – No Service, No Follow-Up!
Review: Rain deducted extra payments for March to June, and I was told the credit would cover July, but now my router is blocked.
I've opened a support ticket (#***3), confirmed my email (***), and been promised multiple callbacks — but nothing has happened. The router still says “Check Account”, and we’re a household of 6 relying on this connection.
I’ve been more than patient. I’m now escalating publicly because this issue has gone unresolved far too long. Please sort this out immediately!
Helpful (0)
Replies (4)0
Replies (4)MB
Michelle B's updateReviewer Update
03 Jul 2025, 09:53Subject: 🚨 Rain Blocked My Router After Overcharging Me & Breaking Their Own Promise!
Complaint:
I’m extremely disappointed in how Rain has handled my account. I was overcharged for four months and now my router is blocked, even though Rain owes me money and previously promised that July was covered.
Here’s the breakdown:
✅ March: Paid R848.29
✅ April: Paid R910.00
✅ May: Paid R625.00
✅ June: Paid R920.00
➡️ Total paid: R3,303.29
➡️ I was only supposed to pay R625 per month × 4 = R2,500
➡️ Overpaid by: R803.29
Rain only refunded me R276 and claimed the rest would cover July’s subscription, with me only expected to pay again on August 1st.
Yet now my account shows I owe R349.67 for July and my service has been suspended — even though they clearly still owe me R527.29!
To make matters worse:
I’ve sent multiple messages and confirmations.
I was promised calls I never received.
The service interruption is affecting my entire household (7 people).
I need:
1. Immediate unblocking of my router.
2. A full and correct adjustment on my account.
3. An apology and confirmation that I’ll only be expected to pay again from August.
This is unfair, misleading, and unacceptable for a paid-up customer. I hope Rain will finally treat this with the urgency and respect it deserves.
📧 Email: ***
📱 Phone: ***
📌 Ticket Ref: #***3
Complaint:
I’m extremely disappointed in how Rain has handled my account. I was overcharged for four months and now my router is blocked, even though Rain owes me money and previously promised that July was covered.
Here’s the breakdown:
✅ March: Paid R848.29
✅ April: Paid R910.00
✅ May: Paid R625.00
✅ June: Paid R920.00
➡️ Total paid: R3,303.29
➡️ I was only supposed to pay R625 per month × 4 = R2,500
➡️ Overpaid by: R803.29
Rain only refunded me R276 and claimed the rest would cover July’s subscription, with me only expected to pay again on August 1st.
Yet now my account shows I owe R349.67 for July and my service has been suspended — even though they clearly still owe me R527.29!
To make matters worse:
I’ve sent multiple messages and confirmations.
I was promised calls I never received.
The service interruption is affecting my entire household (7 people).
I need:
1. Immediate unblocking of my router.
2. A full and correct adjustment on my account.
3. An apology and confirmation that I’ll only be expected to pay again from August.
This is unfair, misleading, and unacceptable for a paid-up customer. I hope Rain will finally treat this with the urgency and respect it deserves.
📧 Email: ***
📱 Phone: ***
📌 Ticket Ref: #***3
MB
Michelle B's update03 Jul 2025, 09:53
Reviewer Update
Subject: 🚨 Rain Blocked My Router After Overcharging Me & Breaking Their Own Promise!
Complaint:
I’m extremely disappointed in how Rain has handled my account. I was overcharged for four months and now my router is blocked, even though Rain owes me money and previously promised that July was covered.
Here’s the breakdown:
✅ March: Paid R848.29
✅ April: Paid R910.00
✅ May: Paid R625.00
✅ June: Paid R920.00
➡️ Total paid: R3,303.29
➡️ I was only supposed to pay R625 per month × 4 = R2,500
➡️ Overpaid by: R803.29
Rain only refunded me R276 and claimed the rest would cover July’s subscription, with me only expected to pay again on August 1st.
Yet now my account shows I owe R349.67 for July and my service has been suspended — even though they clearly still owe me R527.29!
To make matters worse:
I’ve sent multiple messages and confirmations.
I was promised calls I never received.
The service interruption is affecting my entire household (7 people).
I need:
1. Immediate unblocking of my router.
2. A full and correct adjustment on my account.
3. An apology and confirmation that I’ll only be expected to pay again from August.
This is unfair, misleading, and unacceptable for a paid-up customer. I hope Rain will finally treat this with the urgency and respect it deserves.
📧 Email: ***
📱 Phone: ***
📌 Ticket Ref: #***3
Complaint:
I’m extremely disappointed in how Rain has handled my account. I was overcharged for four months and now my router is blocked, even though Rain owes me money and previously promised that July was covered.
Here’s the breakdown:
✅ March: Paid R848.29
✅ April: Paid R910.00
✅ May: Paid R625.00
✅ June: Paid R920.00
➡️ Total paid: R3,303.29
➡️ I was only supposed to pay R625 per month × 4 = R2,500
➡️ Overpaid by: R803.29
Rain only refunded me R276 and claimed the rest would cover July’s subscription, with me only expected to pay again on August 1st.
Yet now my account shows I owe R349.67 for July and my service has been suspended — even though they clearly still owe me R527.29!
To make matters worse:
I’ve sent multiple messages and confirmations.
I was promised calls I never received.
The service interruption is affecting my entire household (7 people).
I need:
1. Immediate unblocking of my router.
2. A full and correct adjustment on my account.
3. An apology and confirmation that I’ll only be expected to pay again from August.
This is unfair, misleading, and unacceptable for a paid-up customer. I hope Rain will finally treat this with the urgency and respect it deserves.
📧 Email: ***
📱 Phone: ***
📌 Ticket Ref: #***3
MB
Michelle B's updateReviewer Update
03 Jul 2025, 10:35Hi HelloPeter team,
I received a notification that Rain responded privately to my review, but I cannot see the private message in my account.
Please help me access the reply or let me know if the business has not responded yet.
Thank you.
I received a notification that Rain responded privately to my review, but I cannot see the private message in my account.
Please help me access the reply or let me know if the business has not responded yet.
Thank you.
MB
Michelle B's update03 Jul 2025, 10:35
Reviewer Update
Hi HelloPeter team,
I received a notification that Rain responded privately to my review, but I cannot see the private message in my account.
Please help me access the reply or let me know if the business has not responded yet.
Thank you.
I received a notification that Rain responded privately to my review, but I cannot see the private message in my account.
Please help me access the reply or let me know if the business has not responded yet.
Thank you.
MB
Michelle B's updateReviewer Update
03 Jul 2025, 10:40Hi Rain, thank you for the reply, but I’m still waiting for actual assistance.
My router is still blocked, even though I was promised that my previous overpayments would cover July’s subscription.
I haven’t received a call or email update.
My router is still blocked, even though I was promised that my previous overpayments would cover July’s subscription.
I haven’t received a call or email update.
MB
Michelle B's update03 Jul 2025, 10:40
Reviewer Update
Hi Rain, thank you for the reply, but I’m still waiting for actual assistance.
My router is still blocked, even though I was promised that my previous overpayments would cover July’s subscription.
I haven’t received a call or email update.
My router is still blocked, even though I was promised that my previous overpayments would cover July’s subscription.
I haven’t received a call or email update.
MB
Michelle B's updateReviewer Update
04 Jul 2025, 08:35Still no response. Paid R349.67 unfairly for a service I was told is already covered. No refund, no resolution, no call. My router still drops to 4G. Rain, resolve this now. ***.
MB
Michelle B's update04 Jul 2025, 08:35
Reviewer Update
Still no response. Paid R349.67 unfairly for a service I was told is already covered. No refund, no resolution, no call. My router still drops to 4G. Rain, resolve this now. ***.