Still Billing even during a query and investigation. Misrepresentation of Service

So after chatting to someone from Rain who apparently does not have a direct contact number or direct email that does not get you a rain support mail response, we are still waiting for the investigation into the original cancellation request and guess what... we received a reminder for payment. #Rain mobile how about you remind yourself to look into the query before telling people to pay. how about you go back to May /June of 2024 and i am sure one of the international call centers you use should have the recording on their servers. Fix this issue or i will ensure to get this all over social media like your adds are all over social media. I will make your job easier and tell you that the cancellation request was made during that time and if you guys did not do your jobs correctly or even bother to read and understand your own terms and conditions, do not place this on the consumer. The CPA is also a piece of literature you need to read and understand in your spare time to understand why I am irate about this situation. you need to go an readjust your billing to when the cancellation request was made and then we can talk further about payment arrangements. since our last chat we have not had any feedback from Rain Mobile. I hope everyone who sees this stops using their services and an email will be sent to the regulator in this week regarding this matter.