Still Being Charged After Cancelling, No Support, No Refund

I’ve had the worst experience with Rain.

I cancelled my subscription on 31 August 2025 through the official WhatsApp chat. I was given a reference number and told the service was cancelled, with my last active day being 29 September.

Rain only collected my router in early November, and despite the cancellation confirmation, they have continued to bill me every single month since August.

I’ve tried repeatedly to get hold of someone to fix this, but it’s impossible

I’m asking for: • A full refund for the last 2 months of incorrect billing • Confirmation that my account is actually closed and no further charges will go off

This level of service is unacceptable. I did everything correctly on my side — Rain did not.