Still Being Billed After Repeated Cancellation Requests – Unacceptable Service

I am extremely frustrated and disappointed with how this company has handled my situation. I was ****** at the beginning of the month (on the 6th) and immediately called to have my SIM card deactivated — despite already paying the full subscription for that month.

A week later, I called again and clearly asked for the entire subscription to be cancelled permanently, as I no longer needed the service. I have followed up multiple times, both via phone and written communication, begging them to cancel — yet they continue to ignore my requests.

Now, at the end of every month, they attempt to take money from my account. When the payment fails (because I’ve blocked them), they send me links to make payment and label my account as "overdue."

I have not used the service since the 6th, have no access to the SIM, and have clearly cancelled multiple times, but they keep billing me.

This is *********, feels like harassment, and shows a complete lack of regard for customers. If this issue is not resolved immediately, I will escalate it to the relevant consumer protection authority.

I just want the subscription cancelled and the billing to stop.