STICK TO THE AGREEMENT

Last year (2021) I acquired the services of Rain as internet provider. I stated that the deduction needs to go through on the 25th of each month as that is when I get paid.This never happened. Rain deducts at the end of each month, which is very inconvenient for me. On the 1st of April 2022, I sent an email reminding Rain of our agreed date of deduction. Nobody responded, or even acknowledge receipt of my email. I was completely ignored, again. How much of their precious time would it take Rain to click a button or two to correct the date? This is really poor service.