SP
Stella P

1 reviews | Active since Mar 2025

18 Mar 2025, 12:14

Stella

I have been without internet on my 4G off-peak internet since 22 Feburary 2025. I have made so many call and complaints, yet NO ONE seems to be bothered to get back to me with any feedback, even if to say we are aware of the problem and working on the problem. I have upgrade another one of the account with them and often experiencing delays. Also, they offer you free sim cards with data, 60 min calls, etc and those also DO NOT work. I have done sim replacements long time and still NO FEEDBACK. Yet, every time I do call, I am told that they can see al the references on their side.

I get to the conclusion that Rain is not capable to handle after sales services at all and this is a laughing matter.

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Replies (1)
Rain
Rain's reply18 Mar 2025, 12:58
Official
Hi Stella,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.