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AJ
Amber J

1 reviews | Active since Jun 2024

04 Sept 2024, 17:21

STEER CLEAR OF RAIN!

It's been months and months now. No one from Rain is able to assist me in closing my account, yet they keep happily debiting my account. We are now looking at a total of R4760 that they have debited from my account whilst I have not made use of their services. Each email or phone call is rep**** to with an email & reference number, yet when replying, this is the exact reply I receive:

"Hey,

Thanks for reaching out. This mailbox is unattended, but you can contact support by calling us on *** or logging a support request on www.rain.co.za/my-account. Alternatively, visit www.rain.co.za/support for answers to our most frequently asked questions.

Thanks, rain"

I literally do not know what else I can do. Each time I leave a hellopeter review I get their standard "copy & paste" reply to the review; yet NOTHING is done. I'm at my wits end.

0
Replies (4)
Rain
Rain's reply04 Sept 2024, 17:33
Official
Hi Amber J,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
AJ
Amber J's update04 Sept 2024, 17:45
Reviewer Update
This is similar to all the replies I've received... I truly do hope we can get this sorted - I've just checked and there's no direct email to me yet. The router is packed and has been waiting for you guys to collect for over 6 months now. My fingers are crossed.
AJ
Amber J's update04 Sept 2024, 18:05
Reviewer Update
Yes - thanks. Got that the first time. Please just email / call me - you have ALL my details; including my physical address which I am happy to confirm again. If I need to contact you with this information, please advise how I should do that since none of my communication seems to have gotten through over the last 6 months.

Many thanks.
AJ
Amber J's update04 Sept 2024, 18:41
Reviewer Update
Herewith the last reply to rain (dated 22 Aug 2024); with no reply:

"Please, for the love of GOD, tell me what the actual f@$k is happening here? Do I need to resort to another terrible hellopeter review to get any kind of answer? PLEASE, PLEASE, PLEASE, will some just help me! "

I eagerly await further correspondence.