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Christelle C

1 reviews | Active since Sept 2017

10 Nov 2021, 08:16

Stay Clear

Totally the worst service ever. I upgraded to the new 5G package, received my modem and sim card, payment was deducted from my account.... but NO activation off the sim card happened! I made numerous calls and sent a dozen of emails... still no change... they don't even reply? Currently without internet for 2 weeks but they have their money?

0
Replies (5)
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Christelle C's update24 Nov 2021, 09:57
Reviewer Update
Still no feedback from this company ... so utterly disgusted! They took payment from my card and since this modem and sim was delivered nothing is working! I logged so many ticket and phoned so many times with no avail! Even talking to managers gets you no where! All I want now is to cancel and get my money back... but that is not even possible due to the fact that you must wait for them to contact you ... and they don't! You can't even delete your card details from their app or website?

Ticket numbers:
***3
***3
***2
***3
***9
***6
***9
***6
***0
***1
CC
Christelle C's update11 Jan 2022, 19:01
Reviewer Update
The same programmed lines. No, nothing is resolved. I handed the case to ICASA for resolution.
CC
Christelle C's update22 Feb 2022, 07:49
Reviewer Update
Stop wasting my time, you keep answering the same old line! I am taking this matter further. Answer publicly for everyone to see what poor services you give!
CC
Christelle C's update24 Feb 2022, 14:33
Reviewer Update
Recheck your books, you are not correct. I paid upfront when I started the 4g sim, then paid again a small amount that same month, then full each month after that... making your payments UPFRONT.
CC
Christelle C's update25 Feb 2022, 07:46
Reviewer Update
Let the NCC sort out this matter, I am fed up of dealing with your company that has no client etiquette.