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REWics
Retail Experience Where is customer service?

1 reviews | Active since Jul 2011

06 Apr 2021, 19:37

STAY AWAY SLOW INTERNET BUFFER NO GAMING DAILUP IS FASTER

Years of slow internet. They promised up to 10 Mbps but it's always under 1 Mbps. Not worth it. This is a warning for other to stay away from this ISP. The frustration caused by their internet is causing physical health problems and it may lead to my early death. All in all rain has contributed to an unhappy home where we have to fight who gets to use the internet. And even then once you have forced everyone to turn off their wifi streaming still buffer at 144p. After three years and hundreds of complaints the genuises want us to connected to a tower behind a hill. That was their final solution. I can't wait to celebrate your demise. A company that is willing to thrive generating millions on internet as slow as dailup should die a very swift death. I am keeping the champaign on ice for you. Because you are like an abusive boss that know there is nowhere else to go. So we must just be happy feeding on manure.

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Replies (3)
REWics
Retail Experience Where is customer service?'s update06 Apr 2021, 19:39
Reviewer Update
So slow to respond. Been waiting more than two years for a reply. Also requested refunds but still waiting for money. Don't sign up. Don't pay for shtty internet. If you support them it's like supporting organised crime.
Rain
Rain's reply07 Apr 2021, 07:46
Official
Good morning, Micael.  

I trust you are well 

Please accept my humble apologies for the service that you have received thus far. 

I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you 

Stay safe. 

Regards 
rain
REWics
Retail Experience Where is customer service?'s update09 Apr 2021, 20:40
Reviewer Update
A support ticket? YOU MEAN I HAVE HUNDREDS OF SUPPORT TICKETS! You mean I must go to the internet cafe to get support when my rain internet is not working? You sadistic people need to get a wake-up call.

You claim up to 10 Mbps but out connection is always up to 0.5 Mbps you are mis-leading the consumers. Your internet connection has been bad and frustrating our whole family for over three years. We must fight each other for your pathetic broadband. SHAME ON YOU FOR CAUSING MY EARLY DEATH YOU MFS!