1 reviews | Active since Nov 2020
STAY AWAY FROM THIS NETWORK!!!!!
NO INTERNET, SO SERVICE, NO SUPPORT, NO FEEDBACK, NO RESPONSE. USELESSSSSS AND ****************!!!
I first started my subscription in July when I moved to Stellenbosch. Many warned me, but I thought since they started in Stellenbisch for students, how bad could it be...
On average, they have a 1mbps line... logged a ticket due to not being able to use it for work, and with lock-down, I'm pretty much stuck. No response... logged a ticket again... still no response... To date, there have been 143 emails, I kid you not, and still, the problem is not resolved. I have asked many times for a superior to phone me so that we can sort this out to no avail. I requested a refund for all the months of pain and suffering, but they ignore me. 5 months of problems and barely internet and they don't care, take your money and give you the finger. STAY AWAY FROM THIS NETWORK!!!!!
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
As expected, nobody has contacted me to date. The terrible service continues and I am ready to write a second review as nobody is replying to my emails, still. I have requested a refund of EVERY MONTH'S PAYMENT as the service I paid for wasn't usable and in the consumer protection act that is essential. The pain and suffering, frustration and exasperation are not worth not getting a FULL refund. Have a manager call me, please.
As expected, nobody has contacted me to date. The terrible service continues and I am ready to write a second review as nobody is replying to my emails, still. I have requested a refund of EVERY MONTH'S PAYMENT as the service I paid for wasn't usable and in the consumer protection act that is essential. The pain and suffering, frustration and exasperation are not worth not getting a FULL refund. Have a manager call me, please.