BM
Brian M
1 reviews | Active since Apr 2011
20 Dec 2025, 21:13
!!!! STAY AWAY FROM THIS ****MERS !!!
While I hope others experience remains positive, I would advise exercising caution based on my recent history with rain network. Despite a strong start, the service quality has declined significantly. I am particularly concerned by the lack of transparency; many positive reviews here on Hello Peter do not address actual uptime, it is telling that their adverti*****ts often have comments disabled, what are you so worried about?🤔, furthermore their technical support has been dismissive. After opening numerous tickets for the same recurring issue, I was given inadequate solutions—such as being told to rely on 4G or that my hardware was 'outdated'—simply to explain away consistent outages between 6:00 PM and 10:00 PM. This has been the most disappointing service experience I have encountered.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
21 Dec 2025, 12:17Hi Brian
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
Rain's reply21 Dec 2025, 12:17
Official
Hi Brian
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
BM
Brian M's updateReviewer Update
21 Dec 2025, 12:54I expect you to provide the uninterrupted internet service originally promised. Your recent communication suggests that my expectations are unreasonable; however, the following ticket numbers prove this is a chronic, unresolved issue: 402971, ***2, ***, ***2, ***0, ***8, ***6, ***2, ***4, ***0, and most recently ***6. Simply logging a ticket is not a substitute for a resolution. I am looking for a permanent fix and not PR from your end, and honestly, if you were providing good internet, you would have to deal with less PR.
BM
Brian M's update21 Dec 2025, 12:54
Reviewer Update
I expect you to provide the uninterrupted internet service originally promised. Your recent communication suggests that my expectations are unreasonable; however, the following ticket numbers prove this is a chronic, unresolved issue: 402971, ***2, ***, ***2, ***0, ***8, ***6, ***2, ***4, ***0, and most recently ***6. Simply logging a ticket is not a substitute for a resolution. I am looking for a permanent fix and not PR from your end, and honestly, if you were providing good internet, you would have to deal with less PR.
BM
Brian M's updateReviewer Update
21 Dec 2025, 13:52And add to that, my speed has just dropped to 1.5 Mbps even as we speak, i have a screen shot of the speed test, now thats particular incident or issue I need assistance with, please look into it.
BM
Brian M's update21 Dec 2025, 13:52
Reviewer Update
And add to that, my speed has just dropped to 1.5 Mbps even as we speak, i have a screen shot of the speed test, now thats particular incident or issue I need assistance with, please look into it.
BM
Brian M's updateReviewer Update
21 Dec 2025, 13:59I spoke to your indian agent at 18:00 about a poor connection, and only at 11:00 I started seening improvements, now thats 5 hours of no internet which I m paying for, this is *****, you *****ing from us and now you come here and say "can confirm that you are connected to your regular serving site and the signal is at the optimal" this is for now, jence I say this is just PR from your end without sorting out the real issue, you probably spending more attention on it that improving your infrastructures.
BM
Brian M's update21 Dec 2025, 13:59
Reviewer Update
I spoke to your indian agent at 18:00 about a poor connection, and only at 11:00 I started seening improvements, now thats 5 hours of no internet which I m paying for, this is *****, you *****ing from us and now you come here and say "can confirm that you are connected to your regular serving site and the signal is at the optimal" this is for now, jence I say this is just PR from your end without sorting out the real issue, you probably spending more attention on it that improving your infrastructures.
BM
Brian M's updateReviewer Update
21 Dec 2025, 18:47This is a perfect example of poor customer priority. By requiring three speed tests at 30-minute intervals, you are essentially asking me to accept over an hour of downtime just to prove there is an issue.I have already provided numerous screenshots to your bot—why is that data being ignored? This feels like a tactic to stall rather than solve the problem. I have already sent the most recent results, including the 'Could not connect' error. Please escalate this and resolve my connection issues immediately without further administrative delays.
BM
Brian M's update21 Dec 2025, 18:47
Reviewer Update
This is a perfect example of poor customer priority. By requiring three speed tests at 30-minute intervals, you are essentially asking me to accept over an hour of downtime just to prove there is an issue.I have already provided numerous screenshots to your bot—why is that data being ignored? This feels like a tactic to stall rather than solve the problem. I have already sent the most recent results, including the 'Could not connect' error. Please escalate this and resolve my connection issues immediately without further administrative delays.
BM
Brian M's updateReviewer Update
22 Dec 2025, 09:45SCREEN SHOTS HAVE BEEN SENT.
I know I will get a call from your so called engineer saying they are calling about my network issue, where I have specifically mentioned that the issue is between 18:00 and 22:00, same as last night.
I know I will get a call from your so called engineer saying they are calling about my network issue, where I have specifically mentioned that the issue is between 18:00 and 22:00, same as last night.
BM
Brian M's update22 Dec 2025, 09:45
Reviewer Update
SCREEN SHOTS HAVE BEEN SENT.
I know I will get a call from your so called engineer saying they are calling about my network issue, where I have specifically mentioned that the issue is between 18:00 and 22:00, same as last night.
I know I will get a call from your so called engineer saying they are calling about my network issue, where I have specifically mentioned that the issue is between 18:00 and 22:00, same as last night.
BM
Brian M's updateReviewer Update
22 Dec 2025, 19:40This is exactly my point, and I hope others see this lack of accountability for what it is. I have already sent 3 emails containing screenshots of the low Mbps speeds—is that not sufficient evidence for you to acknowledge the issue? It is clear at this point that these technical failures are being ignored. Even here on Hello Peter, you seem more interested in managing your image than actually resolving the problem. Your professionalism seems to be in deflection rather than service, I m currently running at 0.3 mbps and have a screen shot of it.
BM
Brian M's update22 Dec 2025, 19:40
Reviewer Update
This is exactly my point, and I hope others see this lack of accountability for what it is. I have already sent 3 emails containing screenshots of the low Mbps speeds—is that not sufficient evidence for you to acknowledge the issue? It is clear at this point that these technical failures are being ignored. Even here on Hello Peter, you seem more interested in managing your image than actually resolving the problem. Your professionalism seems to be in deflection rather than service, I m currently running at 0.3 mbps and have a screen shot of it.
BM
Brian M's updateReviewer Update
23 Dec 2025, 18:23I am following up on my previous email regarding my internet connection. My current download speed is 0.5 Mbps and my upload speed is 0.0 Mbps, making the service unusable. As requested, I have already sent the data logs; these were easy to collect as this is a daily occurrence. Please note that this is not an isolated issue, as my neighbors connected to the same tower are experiencing the exact same connection failures
BM
Brian M's update23 Dec 2025, 18:23
Reviewer Update
I am following up on my previous email regarding my internet connection. My current download speed is 0.5 Mbps and my upload speed is 0.0 Mbps, making the service unusable. As requested, I have already sent the data logs; these were easy to collect as this is a daily occurrence. Please note that this is not an isolated issue, as my neighbors connected to the same tower are experiencing the exact same connection failures
BM
Brian M's updateReviewer Update
23 Dec 2025, 19:33Its 19:30 now and I running my ever so great, unlimited rain network at 0.3 Mbps, I have a screen shot of it if you want is sent in a certain way to your mail box.
BM
Brian M's update23 Dec 2025, 19:33
Reviewer Update
Its 19:30 now and I running my ever so great, unlimited rain network at 0.3 Mbps, I have a screen shot of it if you want is sent in a certain way to your mail box.
BM
Brian M's updateReviewer Update
23 Dec 2025, 20:45It is now 20:40, and its completely, could not even do a speed test, it says "COULD NOT CONNECT" this is after a complete reboot by the way and I m paying for it.
Ooh, I have a screen shot if you want it mailed in the way you want.
Ooh, I have a screen shot if you want it mailed in the way you want.
BM
Brian M's update23 Dec 2025, 20:45
Reviewer Update
It is now 20:40, and its completely, could not even do a speed test, it says "COULD NOT CONNECT" this is after a complete reboot by the way and I m paying for it.
Ooh, I have a screen shot if you want it mailed in the way you want.
Ooh, I have a screen shot if you want it mailed in the way you want.
BM
Brian M's updateReviewer Update
23 Dec 2025, 21:37It is now 21:35 and now hooooraaay, I m now running at a speed of 0.1 Mbps, download is 0, I m going to pay for all it in full,
Ooh, I have a screen shot of it.
Ooh, I have a screen shot of it.
BM
Brian M's update23 Dec 2025, 21:37
Reviewer Update
It is now 21:35 and now hooooraaay, I m now running at a speed of 0.1 Mbps, download is 0, I m going to pay for all it in full,
Ooh, I have a screen shot of it.
Ooh, I have a screen shot of it.
BM
Brian M's updateReviewer Update
23 Dec 2025, 22:12Its now 22:09 and I m now runnning at 0.4 Mbps, more and more people are calling quits and freeing up congeste line and we are paying for it
Ooh, I have a sceen shots if you want it on a mail.
Ooh, I have a sceen shots if you want it on a mail.
BM
Brian M's update23 Dec 2025, 22:12
Reviewer Update
Its now 22:09 and I m now runnning at 0.4 Mbps, more and more people are calling quits and freeing up congeste line and we are paying for it
Ooh, I have a sceen shots if you want it on a mail.
Ooh, I have a sceen shots if you want it on a mail.