AB
Andre B
1 reviews | Active since Jul 2012
21 Dec 2022, 14:23
Stay away from Rain. Support is terrible.
We have been without internet access for 13 days. I have called the Support Line number on most days since the internet failed. In most cases it was after hours and I had to deal with the ineffective Indian call center Rain employs.
Eventually I managed to get hold of a supervisor who called back and arranged for a technician to investigate. They determined it was a faulty SIM which was replaced. It is now more than 24 hours later and the SIM card has not yet been activated and I have called twice and send an email to the supervisor but to no avail.
They obviously have lost control of their support function and it will be better for prospective new clients to stay away.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
21 Dec 2022, 14:32Hi Andre.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply21 Dec 2022, 14:32
Official
Hi Andre.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
AB
Andre B's updateReviewer Update
27 Dec 2022, 14:29It is now day 19 without internet. This is almost one week since Rain responded to my review above and we have in the last week made about 10 more calls to Rain resulting in a few promises by Rain that we will be called back and nothing more was done.
Rain has friendly staff yet they are seemingly *********** or incapable of figuring out how to solve a simple matter. After hours the support services is fobbed of to an Indian call center where they are not able to do anything but tell you to reset the router.
The last local agent we spoke to said the case was previously escalated to the wrong division and then it gets escalated to the "correct" division where it seems they do nothing but wait for a support call from me before they very helpfully escalate it again to the "correct" division.
Rain has friendly staff yet they are seemingly *********** or incapable of figuring out how to solve a simple matter. After hours the support services is fobbed of to an Indian call center where they are not able to do anything but tell you to reset the router.
The last local agent we spoke to said the case was previously escalated to the wrong division and then it gets escalated to the "correct" division where it seems they do nothing but wait for a support call from me before they very helpfully escalate it again to the "correct" division.
AB
Andre B's update27 Dec 2022, 14:29
Reviewer Update
It is now day 19 without internet. This is almost one week since Rain responded to my review above and we have in the last week made about 10 more calls to Rain resulting in a few promises by Rain that we will be called back and nothing more was done.
Rain has friendly staff yet they are seemingly *********** or incapable of figuring out how to solve a simple matter. After hours the support services is fobbed of to an Indian call center where they are not able to do anything but tell you to reset the router.
The last local agent we spoke to said the case was previously escalated to the wrong division and then it gets escalated to the "correct" division where it seems they do nothing but wait for a support call from me before they very helpfully escalate it again to the "correct" division.
Rain has friendly staff yet they are seemingly *********** or incapable of figuring out how to solve a simple matter. After hours the support services is fobbed of to an Indian call center where they are not able to do anything but tell you to reset the router.
The last local agent we spoke to said the case was previously escalated to the wrong division and then it gets escalated to the "correct" division where it seems they do nothing but wait for a support call from me before they very helpfully escalate it again to the "correct" division.