Stay away from rain network!

I upgraded almost 3 weeks ago to 100megs, I paid R373. 33 on capitec pay, I sent the pop to documentupload@rain however to this day I had not been upgraded nor does rain want to refund my money. I am appalled by the service I called multiple times to follow up however the agents say they going to speak to their team leader to escalate, to this day 17th November nothing has happened. Please refund me my money, stop being ******* and *****ing money from clients and not provide a service, I will be contacting the CPA to assist with false adverti*****t, promising to a service taking clients money and failing to provide.