Stay away from Rain Network

What a horrible experience and treatment I have received from rain network, I regret the moment I took it. I have been complaining with my router from last year December to rain via countless phone calls and emails with no lack...Just spoke to Yolanda who was not even helpful to start with. People stay away from rain is a ****. Now I have requested cancelation and I've just received an sms saying that they will deducting money again end off the month, for what? I have already paid for nothing this month, so why should I pay again. I have never seen agents so helpless and unprofessional.