STAY AWAY FROM RAIN INTERNET

It took only a few days for the internet to not just dip or slow down but stop all together, and my first attempt to contact the support center for my brand new uncapped fast 24/7 internet turned into a sour experience. Spending days without internet waiting for an actual reply other then the auto generated email/reference number was frustrating to say the least. A further few days to actually get an email back only to be asked to do screen shots and all sorts which once done and sent took another few days to get a reply. Suffice to say its been a nightmare and didn't take long before I decided to cancel my contract. I gave a calendar month notice and they did their best to convince me to stay but with the poor service and connectivity and being told " sorry covid made so many people join up we can't meet demand but we are working on it " is not good enough , I want what i paid for and if you can't provide it then I will go to someone who can. Now I find I have been debited again for a full month and NOT able to REVERSE IT because guess what , when you sign up for the RAIN its considered a card swipe transaction and you have to jump through endless hoops to get your money back as your bank wont just reverse it and its impossible to get hold of anyone at rain to help you either. So you are stuck , Do yourselves a favor stay FAR FAR away from RAIN.