JL
Jan L

1 reviews | Active since Dec 2023

02 Jan 2025, 20:19

Stay away from Rain at all costs!! They are the worst imaginable

We have Rain router now for more than a year. Initially all worked well and all of a sudden the router stopped functioning. After 7 days of calling, I received an email that help was on it's way. Their team of "excellent engineers " would solve my problem for me in an instance. I was asked to hold the router to all kinds of directions, in front of a window. These directions was apparently in the direction of their towers. When all of this failed to work, I was advised that it was due to power outages!! It is an absolute insult to anybody's intelligence! I purchased an Afrihost routerand we were up and running within one hour. Pathetic Rain!

0
Replies (1)
Rain
Rain's reply03 Jan 2025, 08:57
Official
Hi Jan,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

It is never our intention to upset our customers.

Regards,
rain.