GM
Getrude M
1 reviews | Active since Oct 2024
02 Oct 2024, 21:17
Stay away from Rain!
I've been changing payment dates for Rain from 25th to 1st since March,, they appear effected on the Rain app but come the 25th, a barrage of threatening messages to pay or be cut off are sent. So I decided to leave the date issue and continued with 25th. It's been five years of that. I paid on 25 September 2024 as always. On 1 October, yesterday Tuesday, they cut off my connection, demanding that I pay again. I told them to jump into the nearest lake. STAY AWAY FROM RAIN!!!
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Replies (2)
Rain's replyOfficial
02 Oct 2024, 21:22Hey Getrude M,
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
rain.
Rain's reply02 Oct 2024, 21:22
Official
Hey Getrude M,
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
rain.
GM
Getrude M's updateReviewer Update
02 Oct 2024, 22:21Payment date has been 25th since 2019. In March I tried changing it to the 1st, seeing that my income dates would change. But still, you billed me for 25th. Fine. I paid as alway on 25/09/2024. Life goes on. On 1 October you cut off my connection, why when the bill was paid on 25th? Why am I supposed to pay again 5 days later? Does this make sense to you that I paid on 25 September,.youre demanding another payment on 1 October and will do so later on 25 October? I am not paying double. Keep your connection.
GM
Getrude M's update02 Oct 2024, 22:21
Reviewer Update
Payment date has been 25th since 2019. In March I tried changing it to the 1st, seeing that my income dates would change. But still, you billed me for 25th. Fine. I paid as alway on 25/09/2024. Life goes on. On 1 October you cut off my connection, why when the bill was paid on 25th? Why am I supposed to pay again 5 days later? Does this make sense to you that I paid on 25 September,.youre demanding another payment on 1 October and will do so later on 25 October? I am not paying double. Keep your connection.