Statement of Complaint Against Rain

I took a Router 101 package for my wife in 2024, and everything worked fine initially. The problem started when I decided to cancel the package at the end of March/beginning of April 2025. I made the March payment and informed Rain in advance that I wanted to cancel. I even called and reminded them to cancel the service and collect their router, and they agreed. However, the cancellation was never processed. At the end of April, Rain billed us again. In May, despite not using the router at all, they sent another bill. From that point onward, it became a rollercoaster of emails, calls, and WhatsApp messages. I repeatedly asked them to stop billing us and collect their router, but nothing was done. We were taken from pillar to post, with different agents promising my wife and me that the account would be cancelled and the router collected. Fast forward to today, the bill is at an all-time high, and Rain now says we must pay it before they cancel the account. This is unacceptable. Rain has provided no service, yet continues to send invoices for a router that has been stored away for so long we’ve forgotten about it. Until they collect it, we do not owe them anything. To anyone considering Rain: don’t. They seem more interested in taking your money than addressing your concerns. Their application is not user-friendly, and the entire experience feels designed to frustrate customers. I never expected Rain to turn into one of those companies that ignore customer issues. This is the last straw. I am putting this in writing so there is no confusion in the future: Cancel this account immediately and collect your router. Stop sending us invoices for a service we have not used since March.