RS
Ricardo S
1 reviews | Active since Apr 2012
19 Jun 2025, 05:44
Started billing me for no reason
The 55% one star reviews and 2.66 average rating speaks for itself.
I haven't used Rain's services since 2021, and I moved out of South Africa in 2022, yet I've recently and suddenly started being billed again for monthly services. I logged into my account and I can't see any way to cancel this service.
I logged a support request and followed up three times but received no response. Its been more than two weeks now.
The support is worse than the service I left behind in 2021.
I need acknowledgement of my issue, for the charges to be reversed immediately and for the service to be cancelled. Look at my account and you'll see zero usage.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Jun 2025, 19:20Hi Ricardo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Jun 2025, 19:20
Official
Hi Ricardo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RS
Ricardo S's updateReviewer Update
20 Jun 2025, 07:28Hi,
Thank you for issuing a credit note for the charges, but my account is still showing as an active account with the next payment being due on 1st July 2025.
Please cancel the account as requested so that this cannot happen again next month.
Thank you for issuing a credit note for the charges, but my account is still showing as an active account with the next payment being due on 1st July 2025.
Please cancel the account as requested so that this cannot happen again next month.
RS
Ricardo S's update20 Jun 2025, 07:28
Reviewer Update
Hi,
Thank you for issuing a credit note for the charges, but my account is still showing as an active account with the next payment being due on 1st July 2025.
Please cancel the account as requested so that this cannot happen again next month.
Thank you for issuing a credit note for the charges, but my account is still showing as an active account with the next payment being due on 1st July 2025.
Please cancel the account as requested so that this cannot happen again next month.
RS
Ricardo S's updateReviewer Update
01 Jul 2025, 13:50I wasn't convince when you said it, and now that's been confirmed. I just received the following WhatsApp message from Rain:
*payment reminder*
Ricardo..., your recent card payment didn't go through. To stay connected, tap the button below to sign in and make a payment.
Good thing the card linked to the account has long since expired seeing as I last used Rain's services in 2021, or I would have been billed today contrary to the claims you made above.
Once again, please cancel my account, delete my number, do whatever you need to do so that charges don't continue to be accrued against my name.
*payment reminder*
Ricardo..., your recent card payment didn't go through. To stay connected, tap the button below to sign in and make a payment.
Good thing the card linked to the account has long since expired seeing as I last used Rain's services in 2021, or I would have been billed today contrary to the claims you made above.
Once again, please cancel my account, delete my number, do whatever you need to do so that charges don't continue to be accrued against my name.
RS
Ricardo S's update01 Jul 2025, 13:50
Reviewer Update
I wasn't convince when you said it, and now that's been confirmed. I just received the following WhatsApp message from Rain:
*payment reminder*
Ricardo..., your recent card payment didn't go through. To stay connected, tap the button below to sign in and make a payment.
Good thing the card linked to the account has long since expired seeing as I last used Rain's services in 2021, or I would have been billed today contrary to the claims you made above.
Once again, please cancel my account, delete my number, do whatever you need to do so that charges don't continue to be accrued against my name.
*payment reminder*
Ricardo..., your recent card payment didn't go through. To stay connected, tap the button below to sign in and make a payment.
Good thing the card linked to the account has long since expired seeing as I last used Rain's services in 2021, or I would have been billed today contrary to the claims you made above.
Once again, please cancel my account, delete my number, do whatever you need to do so that charges don't continue to be accrued against my name.
RS
Ricardo S's updateReviewer Update
02 Jul 2025, 13:14I just received another message from Rain below. Please advise and resolve urgently.
Your payment is still outstanding. To avoid limited internet access, please make a payment as soon as possible.
Tap below to sign in and pay now. Or make a payment directly here: https://payat.io/rain/***.
Your payment is still outstanding. To avoid limited internet access, please make a payment as soon as possible.
Tap below to sign in and pay now. Or make a payment directly here: https://payat.io/rain/***.
RS
Ricardo S's update02 Jul 2025, 13:14
Reviewer Update
I just received another message from Rain below. Please advise and resolve urgently.
Your payment is still outstanding. To avoid limited internet access, please make a payment as soon as possible.
Tap below to sign in and pay now. Or make a payment directly here: https://payat.io/rain/***.
Your payment is still outstanding. To avoid limited internet access, please make a payment as soon as possible.
Tap below to sign in and pay now. Or make a payment directly here: https://payat.io/rain/***.