*********** staff

When we did the upgrade to the rain 101 the old rain was never cancelled or collected. Now we are sitting with a bill for two routers. Also, I had a voucher for the rain 101 and it was used telephonically with the agent and loaded. So who is not doing their work at rain because this is ridiculous. I run a business from home and if this is blocked because of non payment and *********** staff then it would be unfair. This neends to be sorted asap because I. Still sitting with the old router. And today will bey billi g day but I am only paying later in the month. Please check your system and recordings and see who spoke to me and who did not so their work. ***. Mr Vincent smith

I still don't agree to this as there was a voucher for upgrading to the rain 101. Stop doing this to people really unacceptable. You are robbing me. The old rain was cancelled on the 30th of may but was only done on the 15th. This was confi m s by the agents. You guys don't accommodate clients to the best.