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CW
CH W

1 reviews | Active since Feb 2014

31 Jul 2023, 08:05

Speed/Connection

The entire weekend Inhad to reboot my rooter a whole number of times....Monday morning....just after 8...had to reboor twice already...what is wrong with Rain?

0
Replies (8)
Rain
Rain's reply31 Jul 2023, 08:49
Official
Hi CH WE.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain. 

Best regards,

Rain
Rain's reply31 Jul 2023, 08:50
Official
Hi CH WE,

Please provide us with your email address tied to your rain account and the address of where you use the services.

Best regards,

CW
CH W's update31 Jul 2023, 08:53
Reviewer Update
***
247 sullivan street centurion
Rain
Rain's reply31 Jul 2023, 09:11
Official
Please note we have detached from the network please switch off your device for 5 minutes and then movie it in the direction of "Bernini cres" and then monitor your connection.

Best regards,

CW
CH W's update31 Jul 2023, 09:16
Reviewer Update
The device is constantly facing that direction. 
Thanks, will keep you updated
Rain
Rain's reply31 Jul 2023, 12:49
Official
Great! We're waiting to hear from you.

Best regards,

CW
CH W's update31 Jul 2023, 14:42
Reviewer Update
Not going well. Maybe I should look at fibre
Rain
Rain's reply31 Jul 2023, 15:28
Official
it crushes us to know that we cannot resolve your connectivity issue, and we apologize once again for the inconvenience it has caused you.

Best regards,