NM
Nicholas M
1 reviews | Active since Apr 2025
07 Oct 2025, 11:32
Speed increase
I want to increase speed for my wifi their call center agent are refusing to help me.... the payment doesn't go through it says internal error which is not my fault 😠that their system is flawed
Helpful (0)
Replies (29)0
Replies (29)
Rain's replyOfficial
07 Oct 2025, 12:41Hi Nicholas,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply07 Oct 2025, 12:41
Official
Hi Nicholas,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
NM
Nicholas M's updateReviewer Update
07 Oct 2025, 12:48It's either you send me the Capitec payment link or increase the speed and bill it on my monthly subscription
NM
Nicholas M's update07 Oct 2025, 12:48
Reviewer Update
It's either you send me the Capitec payment link or increase the speed and bill it on my monthly subscription
Rain's replyOfficial
07 Oct 2025, 12:55Hi Nicholas,
Please reach out to the card issuer (your bank) and inform them that your card is not registering on our site. They will advise of next steps, which might be to try a different card or they will fix the issue on the card in question.
Please reach out to the card issuer (your bank) and inform them that your card is not registering on our site. They will advise of next steps, which might be to try a different card or they will fix the issue on the card in question.
Best regards,
Rain's reply07 Oct 2025, 12:55
Official
Hi Nicholas,
Please reach out to the card issuer (your bank) and inform them that your card is not registering on our site. They will advise of next steps, which might be to try a different card or they will fix the issue on the card in question.
Please reach out to the card issuer (your bank) and inform them that your card is not registering on our site. They will advise of next steps, which might be to try a different card or they will fix the issue on the card in question.
Best regards,
NM
Nicholas M's updateReviewer Update
07 Oct 2025, 13:32I'm using this card for my monthly subscription the problem is on your end
NM
Nicholas M's update07 Oct 2025, 13:32
Reviewer Update
I'm using this card for my monthly subscription the problem is on your end
NM
Nicholas M's updateReviewer Update
07 Oct 2025, 13:35The error message I'm getting says internal error please select a different payment method on the rainGo app. I just made an online payment to bobshop it went through
NM
Nicholas M's update07 Oct 2025, 13:35
Reviewer Update
The error message I'm getting says internal error please select a different payment method on the rainGo app. I just made an online payment to bobshop it went through
NM
Nicholas M's updateReviewer Update
07 Oct 2025, 13:36Fix your rookie mistakes and avoid hiding under Capitec skirt
NM
Nicholas M's update07 Oct 2025, 13:36
Reviewer Update
Fix your rookie mistakes and avoid hiding under Capitec skirt
NM
Nicholas M's updateReviewer Update
07 Oct 2025, 14:48I just contacted Capitec the is no error on their end
NM
Nicholas M's update07 Oct 2025, 14:48
Reviewer Update
I just contacted Capitec the is no error on their end
Rain's replyOfficial
07 Oct 2025, 15:35Hi,
Thank you for taking our call.
Regards,
rain.
Thank you for taking our call.
Regards,
rain.
Best regards,
Rain's reply07 Oct 2025, 15:35
Official
Hi,
Thank you for taking our call.
Regards,
rain.
Thank you for taking our call.
Regards,
rain.
Best regards,
NM
Nicholas M's updateReviewer Update
07 Oct 2025, 15:50Which call now?
NM
Nicholas M's update07 Oct 2025, 15:50
Reviewer Update
Which call now?
NM
Nicholas M's updateReviewer Update
07 Oct 2025, 18:28Payment went through but the speed did not increase yeah this is a mafia company
NM
Nicholas M's update07 Oct 2025, 18:28
Reviewer Update
Payment went through but the speed did not increase yeah this is a mafia company
Rain's replyOfficial
08 Oct 2025, 09:12Hi Nicholas
We will have a look and get back to you shortly
Regards
Rain
We will have a look and get back to you shortly
Regards
Rain
Best regards,
Rain's reply08 Oct 2025, 09:12
Official
Hi Nicholas
We will have a look and get back to you shortly
Regards
Rain
We will have a look and get back to you shortly
Regards
Rain
Best regards,
NM
Nicholas M's updateReviewer Update
08 Oct 2025, 09:35Have a look at your google reviews I posted in all the branchs review page's including the statement's showing that indeed you guys have ****med me twice for the same speed increase
NM
Nicholas M's update08 Oct 2025, 09:35
Reviewer Update
Have a look at your google reviews I posted in all the branchs review page's including the statement's showing that indeed you guys have ****med me twice for the same speed increase
NM
Nicholas M's updateReviewer Update
08 Oct 2025, 09:36I'm escalating to post everything on X now... It will be followed by a written email to the ombudsman
NM
Nicholas M's update08 Oct 2025, 09:36
Reviewer Update
I'm escalating to post everything on X now... It will be followed by a written email to the ombudsman
NM
Nicholas M's updateReviewer Update
08 Oct 2025, 10:46Soridia Cangolo now went AWOL on me... The billing team made me to pro rata knowing exactly that I'm a post paid customer.... I was supposed to pay for the speed increase by the end of the month
NM
Nicholas M's update08 Oct 2025, 10:46
Reviewer Update
Soridia Cangolo now went AWOL on me... The billing team made me to pro rata knowing exactly that I'm a post paid customer.... I was supposed to pay for the speed increase by the end of the month
NM
Nicholas M's updateReviewer Update
08 Oct 2025, 11:04I'll be expecting a call asap ***
NM
Nicholas M's update08 Oct 2025, 11:04
Reviewer Update
I'll be expecting a call asap ***
Rain's replyOfficial
08 Oct 2025, 12:02Hi Nicholas
Please be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
Regards
Rain
Please be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
Regards
Rain
Best regards,
Rain's reply08 Oct 2025, 12:02
Official
Hi Nicholas
Please be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
Regards
Rain
Please be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
Regards
Rain
Best regards,
NM
Nicholas M's updateReviewer Update
08 Oct 2025, 12:13I paid R450 for the speed increase of 60mbps you guys are ****** same as Da and anc all you is to loot our money.... I have proof of payments going to rain. I'll not attempt to pay again but the speed will be increased without any pro rata ****
NM
Nicholas M's update08 Oct 2025, 12:13
Reviewer Update
I paid R450 for the speed increase of 60mbps you guys are ****** same as Da and anc all you is to loot our money.... I have proof of payments going to rain. I'll not attempt to pay again but the speed will be increased without any pro rata ****
Rain's replyOfficial
09 Oct 2025, 11:46Hi Nicholas
We are not able to speed up the service without immediate payment
to make it effective, unfortunately it requires immediate payment
Regards
Rain
We are not able to speed up the service without immediate payment
to make it effective, unfortunately it requires immediate payment
Regards
Rain
Best regards,
Rain's reply09 Oct 2025, 11:46
Official
Hi Nicholas
We are not able to speed up the service without immediate payment
to make it effective, unfortunately it requires immediate payment
Regards
Rain
We are not able to speed up the service without immediate payment
to make it effective, unfortunately it requires immediate payment
Regards
Rain
Best regards,
NM
Nicholas M's updateReviewer Update
09 Oct 2025, 12:54I was at rain queenswood they also failed to increase speed they said it's not possible to get speed increase why
NM
Nicholas M's update09 Oct 2025, 12:54
Reviewer Update
I was at rain queenswood they also failed to increase speed they said it's not possible to get speed increase why
NM
Nicholas M's updateReviewer Update
09 Oct 2025, 12:54Because I have already made 3 payments for speed increase
NM
Nicholas M's update09 Oct 2025, 12:54
Reviewer Update
Because I have already made 3 payments for speed increase
NM
Nicholas M's updateReviewer Update
09 Oct 2025, 13:00I'll be expecting a call ***
NM
Nicholas M's update09 Oct 2025, 13:00
Reviewer Update
I'll be expecting a call ***
Rain's replyOfficial
09 Oct 2025, 13:14Hi Nicholas
As previously advised be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
We are working on your refund
Regards
Rain
As previously advised be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
We are working on your refund
Regards
Rain
Best regards,
Rain's reply09 Oct 2025, 13:14
Official
Hi Nicholas
As previously advised be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
We are working on your refund
Regards
Rain
As previously advised be advised that there was only one payment received by us, we have informed you that it will be refunded
Every other payment you tried making was not successful.
We have looked at the matter, the engineering team has advised
that we may not try another speed up in the meantime because we have tried one too many times
we need to allow it sometime and then try again
We are working on your refund
Regards
Rain
Best regards,
NM
Nicholas M's updateReviewer Update
09 Oct 2025, 13:17I'll be waiting for response next week Friday regarding speed increase
NM
Nicholas M's update09 Oct 2025, 13:17
Reviewer Update
I'll be waiting for response next week Friday regarding speed increase
NM
Nicholas M's updateReviewer Update
09 Oct 2025, 13:20And I need full speed increase now no longer want 60
NM
Nicholas M's update09 Oct 2025, 13:20
Reviewer Update
And I need full speed increase now no longer want 60
Rain's replyOfficial
09 Oct 2025, 13:26Hi Nicholas
Thank you for the prompt response
-We will keep you posted
Regards
Rain
Thank you for the prompt response
-We will keep you posted
Regards
Rain
Best regards,
Rain's reply09 Oct 2025, 13:26
Official
Hi Nicholas
Thank you for the prompt response
-We will keep you posted
Regards
Rain
Thank you for the prompt response
-We will keep you posted
Regards
Rain
Best regards,
NM
Nicholas M's updateReviewer Update
09 Oct 2025, 13:38Sure I'll wait until next week Friday for a positive feedback
NM
Nicholas M's update09 Oct 2025, 13:38
Reviewer Update
Sure I'll wait until next week Friday for a positive feedback
Rain's replyOfficial
16 Oct 2025, 11:48Hi Nicholas
As discussed, we will reattempt to do the speed up procedure
We have sent a link for payment of speed up via sms
Please let us know once you have attempted payment for the speed up
Regards
Rain
As discussed, we will reattempt to do the speed up procedure
We have sent a link for payment of speed up via sms
Please let us know once you have attempted payment for the speed up
Regards
Rain
Best regards,
Rain's reply16 Oct 2025, 11:48
Official
Hi Nicholas
As discussed, we will reattempt to do the speed up procedure
We have sent a link for payment of speed up via sms
Please let us know once you have attempted payment for the speed up
Regards
Rain
As discussed, we will reattempt to do the speed up procedure
We have sent a link for payment of speed up via sms
Please let us know once you have attempted payment for the speed up
Regards
Rain
Best regards,
NM
Nicholas M's updateReviewer Update
16 Oct 2025, 11:54I paid for the speed increase its still on 30mbps
NM
Nicholas M's update16 Oct 2025, 11:54
Reviewer Update
I paid for the speed increase its still on 30mbps
Rain's replyOfficial
16 Oct 2025, 14:38Hi Nicholas
We have checked on our end
We see that the payment failed, it did not go through
When the billing team checks to see why it is failing, the error that is showing is that
the transaction was declined by your issuing bank
This means that your issuing bank could not process the transaction due to some rules
app**** to their system
This would be an online purchase, so it could be that your bank has restricted it
Kindly contact your bank as further detail on reason for the failed transaction can only be communicated/explained
to you by your bank
Regards
Rain
We have checked on our end
We see that the payment failed, it did not go through
When the billing team checks to see why it is failing, the error that is showing is that
the transaction was declined by your issuing bank
This means that your issuing bank could not process the transaction due to some rules
app**** to their system
This would be an online purchase, so it could be that your bank has restricted it
Kindly contact your bank as further detail on reason for the failed transaction can only be communicated/explained
to you by your bank
Regards
Rain
Best regards,
Rain's reply16 Oct 2025, 14:38
Official
Hi Nicholas
We have checked on our end
We see that the payment failed, it did not go through
When the billing team checks to see why it is failing, the error that is showing is that
the transaction was declined by your issuing bank
This means that your issuing bank could not process the transaction due to some rules
app**** to their system
This would be an online purchase, so it could be that your bank has restricted it
Kindly contact your bank as further detail on reason for the failed transaction can only be communicated/explained
to you by your bank
Regards
Rain
We have checked on our end
We see that the payment failed, it did not go through
When the billing team checks to see why it is failing, the error that is showing is that
the transaction was declined by your issuing bank
This means that your issuing bank could not process the transaction due to some rules
app**** to their system
This would be an online purchase, so it could be that your bank has restricted it
Kindly contact your bank as further detail on reason for the failed transaction can only be communicated/explained
to you by your bank
Regards
Rain
Best regards,