JJ
Jacky J
1 reviews | Active since Mar 2021
13 Mar 2023, 20:00
Sorting out of wrong amounts on my routers
Please assist me with Rain I have 2 routers a 5G basic (R530) and a 5G standard (R739).
Rain has decided to upgrade my 5G standard without my permission and without even calling me. As I speak the amount that is shown on the rain app is the amount I will not pay and I would like rain to remove the upgrade as I will not pay over a R1000 for something that I didn't request.
I would like to remain on the R739 for 5G
The payment date for the 5g basic is the 14th of every month i got it recently and the payment date for the 5g standard has always been the 25th of each month.
I'm trying now to pay for the 5g basic but the rain app is giving me a huge amount that i can't afford.
Please can these 2 amounts be separated as soon as possible so I can pay the R530. You assistance will be appreciated
I have called rain twice in the oat 2 weeks and they've refused to call me back because their consultants have indicated that this matter is to be sorted out only by their billing department
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
14 Mar 2023, 08:23Hi Jacky
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply14 Mar 2023, 08:23
Official
Hi Jacky
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
JJ
Jacky J's updateReviewer Update
14 Mar 2023, 10:15I have gone through your response, however, I was made to pay R396.75 when I was taking up this 5g basic and I was sure that this is the amount thats required. Why am i now charged a pro rata amount that I wasnt made aware of.
Again my 5g basic is 529 as you have indicated now when you add the amount that was taken on the 4th Feb I have the POP and the 264,5 stated above I'm a literally paying over R600?
I also have a concern about you not returning calls or even responding to emails. I spoke to 3 people at your call center they didnt seem to know what they are saying. the explanation above is completely different to what I was fed by your consultants. very misleading and Loyiso this morning was very rude and condescending. Please address his attitude.
your consultants that i spoke to, 2 weeks or so ago said they are escalating my queries and it ends there, why cant i get assistance as a paying client.
I would like the Unlimited 5G Home Basic: 529 to be cancelled.
Again my 5g basic is 529 as you have indicated now when you add the amount that was taken on the 4th Feb I have the POP and the 264,5 stated above I'm a literally paying over R600?
I also have a concern about you not returning calls or even responding to emails. I spoke to 3 people at your call center they didnt seem to know what they are saying. the explanation above is completely different to what I was fed by your consultants. very misleading and Loyiso this morning was very rude and condescending. Please address his attitude.
your consultants that i spoke to, 2 weeks or so ago said they are escalating my queries and it ends there, why cant i get assistance as a paying client.
I would like the Unlimited 5G Home Basic: 529 to be cancelled.
JJ
Jacky J's update14 Mar 2023, 10:15
Reviewer Update
I have gone through your response, however, I was made to pay R396.75 when I was taking up this 5g basic and I was sure that this is the amount thats required. Why am i now charged a pro rata amount that I wasnt made aware of.
Again my 5g basic is 529 as you have indicated now when you add the amount that was taken on the 4th Feb I have the POP and the 264,5 stated above I'm a literally paying over R600?
I also have a concern about you not returning calls or even responding to emails. I spoke to 3 people at your call center they didnt seem to know what they are saying. the explanation above is completely different to what I was fed by your consultants. very misleading and Loyiso this morning was very rude and condescending. Please address his attitude.
your consultants that i spoke to, 2 weeks or so ago said they are escalating my queries and it ends there, why cant i get assistance as a paying client.
I would like the Unlimited 5G Home Basic: 529 to be cancelled.
Again my 5g basic is 529 as you have indicated now when you add the amount that was taken on the 4th Feb I have the POP and the 264,5 stated above I'm a literally paying over R600?
I also have a concern about you not returning calls or even responding to emails. I spoke to 3 people at your call center they didnt seem to know what they are saying. the explanation above is completely different to what I was fed by your consultants. very misleading and Loyiso this morning was very rude and condescending. Please address his attitude.
your consultants that i spoke to, 2 weeks or so ago said they are escalating my queries and it ends there, why cant i get assistance as a paying client.
I would like the Unlimited 5G Home Basic: 529 to be cancelled.
JJ
Jacky J's updateReviewer Update
14 Mar 2023, 10:48Yes we are cancelling the 5g basic because we have been inconvenienced a lot and this led to us making other arrangements.
This being the case, I would like to confirm that the outstanding is R 1268.00: - R739 to be paid on the 25th March and the R529 to be paid on the 25 April.
This being the case, I would like to confirm that the outstanding is R 1268.00: - R739 to be paid on the 25th March and the R529 to be paid on the 25 April.
JJ
Jacky J's update14 Mar 2023, 10:48
Reviewer Update
Yes we are cancelling the 5g basic because we have been inconvenienced a lot and this led to us making other arrangements.
This being the case, I would like to confirm that the outstanding is R 1268.00: - R739 to be paid on the 25th March and the R529 to be paid on the 25 April.
This being the case, I would like to confirm that the outstanding is R 1268.00: - R739 to be paid on the 25th March and the R529 to be paid on the 25 April.
JJ
Jacky J's updateReviewer Update
14 Mar 2023, 11:02Sorry I dont understand, both will need to be paid when? please specify the payment date for both.
JJ
Jacky J's update14 Mar 2023, 11:02
Reviewer Update
Sorry I dont understand, both will need to be paid when? please specify the payment date for both.
JJ
Jacky J's updateReviewer Update
14 Mar 2023, 11:33why are you saying on your message that my payment date is the 1st? I dont understand how you continue to change things here. my records have always shown that I pay on the 25th of each month, I will appreciate it, if you can change the date back to the 25th of each month.
I am awaiting your respojse.
I am awaiting your respojse.
JJ
Jacky J's update14 Mar 2023, 11:33
Reviewer Update
why are you saying on your message that my payment date is the 1st? I dont understand how you continue to change things here. my records have always shown that I pay on the 25th of each month, I will appreciate it, if you can change the date back to the 25th of each month.
I am awaiting your respojse.
I am awaiting your respojse.
JJ
Jacky J's updateReviewer Update
14 Mar 2023, 12:44please do not debit my account right now. the App says i have to pay R1268 on hte 25tht March i was just offering to ay soemthign now and it is R529 I DONT HAVE R766.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
JJ
Jacky J's update14 Mar 2023, 12:44
Reviewer Update
please do not debit my account right now. the App says i have to pay R1268 on hte 25tht March i was just offering to ay soemthign now and it is R529 I DONT HAVE R766.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
JJ
Jacky J's updateReviewer Update
14 Mar 2023, 12:45PLEASE do not debit my account right now. the App says i have to pay R1268 on the 25th March i was just offering to pay something now and it is R529 I DONT HAVE R766.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
JJ
Jacky J's update14 Mar 2023, 12:45
Reviewer Update
PLEASE do not debit my account right now. the App says i have to pay R1268 on the 25th March i was just offering to pay something now and it is R529 I DONT HAVE R766.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
I will try to pat R529 at PEP I hope this is in order. PLEASE DONT DEBIT.
JJ
Jacky J's updateReviewer Update
14 Mar 2023, 13:19i am not authorizing rain to access my account.
I hope as you say you have escalated, I will receive feedback.
I hope as you say you have escalated, I will receive feedback.
JJ
Jacky J's update14 Mar 2023, 13:19
Reviewer Update
i am not authorizing rain to access my account.
I hope as you say you have escalated, I will receive feedback.
I hope as you say you have escalated, I will receive feedback.