Sorry Excuse for an ISP

Terrible Rating for Rain ISP

I have been experiencing little to no internet connectivity since Wednesday, November 20th, and Rain ISP has provided what can only be described as shockingly horrific service. As a paying customer, I am absolutely appalled by the level of disregard and incompetence displayed by your support team.

I tirelessly logged four support requests, yet received no contact from an agent as promised. Frustrated, I called your contact center, only to endure a series of unacceptable encounters:

Agent 1 - Loudly yawned in my ear while "assisting" me. Is this the standard of professionalism Rain upholds? After following the clichéd advice of turning the router off and on again, then resetting it (both of which failed), I was informed a ticket was "escalated" to the Technical Team. I was told to expect assistance within 24 hours. Guess what? It’s been 36 hours, and I’ve heard absolutely nothing.

Agent 2 - After enduring a 17-minute hold this morning, I was greeted by someone whose uninterested tone made it near impossible to comprehend a word they were saying. The call then went from bad to worse as I was told to hold for 2 minutes, only to have the line disconnect after 5 minutes.

It is beyond insulting that Rain sends out reminders and calls when it’s time to pay my subscription, yet when I require service, the so-called support rendered is nothing short of appalling.

As the Head of Customer Support for a company, I can confidently say that none of my agents would dare yawn, hang up, or speak in the uninterested tone I’ve experienced with Rain’s team. This is a failure at every level—empathy, communication, escalation, and resolution.

My internet connectivity is still at zero, and my patience is now beyond exhausted. Rain has demonstrated complete disregard for paying customers, and I expect immediate action to resolve this ongoing issue. Anything less is unacceptable.