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SB
Siyabonga B

1 reviews | Active since Jun 2021

27 Jun 2024, 05:32

Something is wrong with Rain

There’s a contact support on Rain’s website, and when you contact them using that link, the email gets sent and you get a ticket number but that ticket is never attended to. My issue now is that they overcharged me for this month’s bill, and I have contacted them regarding this and I still haven’t received a response. This is on top of the internet connection issues I have been having for over a week now.

0
Replies (17)
Rain
Rain's reply27 Jun 2024, 12:30
Official
Hi Siyabonga B,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply27 Jun 2024, 12:31
Official
Hey Siyabonga B,

Please be advised you have two services and you were charged accordingly as you had active service and we do see that your account is up to date and clear until the next invoice is generated.

Regards,
rain.

Best regards,

SB
Siyabonga B's update07 Jul 2024, 12:01
Reviewer Update
Hi
Sorry, I did not see this response.
My monthly bill has been R1334, and last month I was charged R1390. Please advise.
Rain
Rain's reply07 Jul 2024, 13:06
Official
Hi

Please note that there was a price increase which is in line with inflation, we updated our prices on selected plans and your R739 plan is now R795 as per communique sent out on the 4th of Aprim 2024.

Regards,
rain.

Best regards,

SB
Siyabonga B's update07 Jul 2024, 16:43
Reviewer Update
Hi,
I did not see this communication. This plan is increasing for the second time now.
I would like to cancel this old plan, and replace it with the another Rain 101 that I have taken out in February this year. This router is at home in Durban. So if you can go take the old router and exchange it with the new one please.
Rain
Rain's reply08 Jul 2024, 09:01
Official
Hey Siyabonga B,

Please be advised, that we would like to request the collection address and once provided we will be in touch to assist with the cancellation of the service via message. To proceed with the cancellation process, there has to be no outstanding balance on the account. Once cancellation is completed, you can order a new deal with the rain101 router.

Regards,
rain.

Best regards,

SB
Siyabonga B's update25 Jul 2024, 17:22
Reviewer Update
Hi,
The collection address is 59 Chester Cele Crescent; Mlazi; 4066.
Thanks,
Rain
Rain's reply27 Jul 2024, 10:27
Official
Hey Siyabonga B,

Thank you for providing us with your collection address and please confirm which service would you like to proceed with and which service would you like cancelled.

Regards,
rain.

Best regards,

SB
Siyabonga B's update04 Aug 2024, 21:40
Reviewer Update
Hi,

I have been just battling with understanding my statements, I needed to see which one router is costing me more, but I’m seeing in the June’s and July’s invoices, there is still an upgrade charge on Rain One. Please advise as I cancelled this around April/ May.
SB
Siyabonga B's update14 Aug 2024, 00:17
Reviewer Update
Hi,

Is there any reason why my query I sent on 4th still hasn’t been answered?

And my internet connection is still really bad, especially today. With all this internet connection issues, and I’m getting an sms saying that there is going to be an inflationary price increase on my Rain-One. It’s only been 5 months since I started using this router. Already an increase? With all these issues going on?

Rain
Rain's reply09 Sept 2024, 11:20
Official
Hey Siyabonga B,

Thank you for taking our call. As per our discussion, you can drop us a message when you are ready to cancel one of the 5G plans that you have active on your account. Once you drop us a message we will be in touch to assist further.

Regards,
rain.

Best regards,

SB
Siyabonga B's update18 Sept 2024, 23:46
Reviewer Update
Good day,

Please come and collect the RainOne router. That’s the one I am cancelling. Please come collect this as soon as tomorrow, I don’t want to be paying for it on the 25th.

Thanks,
Rain
Rain's reply19 Sept 2024, 09:46
Official
Hey Siyabonga B,

Thank you for taking our call. As per our discussion, we have escalated he matter to the relevant department to assist with the cancellation request, once we receive feedback, we will be in touch.

Regards,
rain.

Best regards,

SB
Siyabonga B's update22 Sept 2024, 12:09
Reviewer Update
Hi,

Still no response.

I did say that I want this to be cancelled before I get invoiced for it. I’m no longer using this device, so I can’t pay for something I no longer use.
Rain
Rain's reply23 Sept 2024, 12:40
Official
Hi Siyabonga, 

The service plan has been cancelled, and pro-rata for the days of services rendered has been app****. 

Regards,
rain

Best regards,

SB
Siyabonga B's update24 Sept 2024, 05:56
Reviewer Update
Hi,

I can confirm that the service was cancelled yesterday. Thanks so much.
Regarding the pro-rata for the days service rendered, I have been paying for this RainOne in advance, so there is no pro-rata that needs to be app****, unless I’m getting a credit for the 2 days remaining before my next payment date which is 25 September.

Regards,
Siyabonga 
Rain
Rain's reply24 Sept 2024, 06:42
Official
Hi Siyabonga, 

Please kindly note that your billing cycle is the 1st of each month, however your service payment date is the 25th of each month> Meaning the September payment for the cancelled service, is yet to be received. 

You can access and view invoices by logging into your profile via www.rain.co.za, on the second page of the invoice is a statement. On the invoice it does show the time period for the invoice amount.

Regards,
rain. 

Best regards,