BS
Brian S
1 reviews | Active since Aug 2020
17 Aug 2020, 19:49
Sold a dream of 30mbps, but only get 2mbps during peak. Very poor. Only peaks up when it’s night.
I am writing this as I was sold a 5G service from rain which is 30Mbps, but I only get 2mbps during peak, and it will then go to its 30mbps at night when I don’t need it the most. I am thinking of cancelling the service if this doesn’t change. As I am expecting 30mbps Service anytime of the day.
Hope i will get an answer as my service emails never get answered.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
18 Aug 2020, 09:26Hi Brian S
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply18 Aug 2020, 09:26
Official
Hi Brian S
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
BS
Brian S's updateReviewer Update
19 Aug 2020, 06:27Good morning,
I saw someone has now been allocated to a call I long logged. Let’s hope things will work out better. Can we get to speak to your Consultants please as the email is just but a secondary communication mechanism to deal with real-time problems
I thank you and hope that the network will become stable and stop fluctuating once your consultant has assisted me.
I saw someone has now been allocated to a call I long logged. Let’s hope things will work out better. Can we get to speak to your Consultants please as the email is just but a secondary communication mechanism to deal with real-time problems
I thank you and hope that the network will become stable and stop fluctuating once your consultant has assisted me.
BS
Brian S's update19 Aug 2020, 06:27
Reviewer Update
Good morning,
I saw someone has now been allocated to a call I long logged. Let’s hope things will work out better. Can we get to speak to your Consultants please as the email is just but a secondary communication mechanism to deal with real-time problems
I thank you and hope that the network will become stable and stop fluctuating once your consultant has assisted me.
I saw someone has now been allocated to a call I long logged. Let’s hope things will work out better. Can we get to speak to your Consultants please as the email is just but a secondary communication mechanism to deal with real-time problems
I thank you and hope that the network will become stable and stop fluctuating once your consultant has assisted me.