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NH
Nel-Mari Hendriks

1 reviews | Active since Apr 2021

21 Apr 2021, 12:08

So sick off phoning and getting the same story

Very very poor. I've been waiting for my refund for 2-3 weeks now. Every time I phone its the same story. Can't talk to the refund department. Every time is a promise they will phone back. NOBODY ever phones back!!

0
Replies (2)
Rain
Rain's reply21 Apr 2021, 12:39
Official
Good afternoon, Nel-Mari.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.

Thank you 

Kind Regards 
rain
NH
Nel-Mari Hendriks's update21 Apr 2021, 13:05
Reviewer Update
Good day,

" I have escalated your ticket to the billing team for further assistance"
That is exactly the same sentence that I've been receiving every time I phone.