1 reviews | Active since Feb 2024
So sick and tired of this network provider
I’m honestly going crazy with this network provider. I did my promise to pay yesterday for the amount R1088, the lady who was assisting me had explained to me that if I want my billing to be moved to the 1st, I will be expected to pay for the month starting 1 June 2024. I agreed to the terms but made a request to do partial payments because money is tight. I waited for her call today but I guess the support team was just too busy to attend to my request even though I sent a message last night to say I’ve made the payment and would like my billing date to be updated. As I type this message, my network has been disconnected, I didn’t get any arrangements and I’m expected to pay an amount of R1164,00. I’m so sick and tired of these back and forth games. Since it’s still the beginning of the month, i think I’ll have enough time to get a competent internet service provider than this flop called Rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
The previous discussions with one of your agents was to do partial payment arrangement because i paid R1088 on the 31st of May, and wont have R1164 lying around in a period of just 12hours, but unfortunately i haven't heard back from the lady after making that payment.
Since that arrangement was not taken into consideration, i then opted to have the services terminated, which then means i will not be making any payment going forward.
I await the delivery address for Paulshof to return the 2 devices.
The previous discussions with one of your agents was to do partial payment arrangement because i paid R1088 on the 31st of May, and wont have R1164 lying around in a period of just 12hours, but unfortunately i haven't heard back from the lady after making that payment.
Since that arrangement was not taken into consideration, i then opted to have the services terminated, which then means i will not be making any payment going forward.
I await the delivery address for Paulshof to return the 2 devices.