JV
Jakes V

1 reviews | Active since Apr 2025

10 Mar 2025, 17:45

So Much problems with this company

So Much problems with this company.

I cant even use their website properly. I log in and it shows ontop logged in but nothing works, I cant check my invoices and cant even change some details of mine.

Totally and utterly pathetic!!!

0
Replies (7)
JV
Jakes V's update11 Mar 2025, 18:33
Reviewer Update
I think if you guys can do a sim swop from my 5G sim to a 4G sim then I would not have so many problems with you guys as the 4G sims work perfectly but 5G sim sucks.
Rain
Rain's reply12 Mar 2025, 08:53
Official
Hey Joachim V,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
JV
Jakes V's update12 Mar 2025, 18:27
Reviewer Update
OK cool and tell me why cant I log into my account on your pathetic website?

It shows log out on the top right corner which means I am logged in but absolutely nothing happens, nada, nothing.

Even when I got to the left to and expand the menu and choose my account then nothing shows. Only thing that shows is my payment date and thanking me for keep my account up to date. Which is useless information.

And don't tell me its my browser because it is like that on all devices and browsers I try. The problem is definitely on your side. So tell me when will it be fixed?
JV
Jakes V's update12 Mar 2025, 18:39
Reviewer Update
Plus now I am experiancing downtime again, freaking full signal but damn slow speed and more slow then you guys. I better get my discount this month for the downtime!!!!!
JV
Jakes V's update13 Mar 2025, 20:05
Reviewer Update
?????????
JV
Jakes V's update16 Mar 2025, 13:30
Reviewer Update
AS I said I have done this a million times and its still not working. Tried also on a lot of browsers and devices.

I don't care what you do about the matter of the connection, all I care about it getting credit for the downtime I had!!!!!


JV
Jakes V's update18 Mar 2025, 16:47
Reviewer Update
Great and I know my balance is clear. It's always been clear. Never missed a payment. I did not ask about my balance. So how much credit?