SS
Shizelle S

1 reviews | Active since Jan 2018

03 Apr 2024, 18:56

So first off i have been a happy client with x2 Rain routers great product but there is definitely room for improvement regarding after sales service i tried to cancel one of my routers as i no longer required the second one it took 2 months and numerous

So first off i have been a happy client with x2 Rain routers great product but there is definitely room for improvement regarding after sales service i tried to cancel one of my routers as i no longer required the second one it took 2 months and numerous calls with no luck same response each time “I will log a ticket for cancellations to get back to you” and that never happened. That is Until i got thru to ⭐️Sibusiso Tuli⭐️ (surely Employee of the Year!!) because the service i have recieved from him was above an beyond! And i think Rain should acknowledge this! Beacuse its because of this type of service and assistance that clients remain loyal WELLDONE AND KEEP UP THE GREAT WORK - Sibusiso Tuli👌🏼

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Replies (1)
Rain
Rain's reply03 Apr 2024, 19:08
Official
Hi Shizelle Steyn,

Thank you for the feedback, we are glad to have provided you with a positive experience. We are always working on improving our service.

Regards,
rain.