1 reviews | Active since Aug 2022
So Disappointed by Rain
So I signed up with rain in May this year, reason being that I didn't want a binding contract. According to my understanding it works as pay as you use, now due to life challenges I didnt make payment for 2 months and my services were suspended already. Now in September I decided to pay R559 so that I can get reconnected, on the App it showed that I need to pay only R559 which I did on the 23rd Sep. Only to get an texted on the 25th that I owe R595 and my services were suspended 🙃, just like that as if money falls from trees. No invoice showing that I made payment when I check on the App. Confused as I write this complaint, I called the call center held on for long and being told that I was invoiced. Now how can I be invoiced when I didn't sign a monthly contract? And I paid before hand to reconnect, can someone explain or give me a call. Pay as you use is exactly like Dstv etc, when you don't pay your services get suspended and when you pay you get reconnected. Otherwise I will have to look for wifi packages that does not bind me And rather refund me my R559 please. I am so disappointed just when I was recommending rain to my friends and relatives after this I will definitely not.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
